Hi,
We are using Request Tracker 4.07 with an external SAML authentication
solution. As a result, our user's unique username is replaced by something
inhuman like 131145...@sub.something.com.
When a user updates a ticket (e.g. reply) the default messagebox shows
something like:
On Wed Mar 27 10:17:17 2013, 131145...@sub.something.com wrote:
> body text
Since a user is not really familiar with "1311...@sub.something.com" (this is a
identifier from our SAML solution, not known by users) I would rather have
something like the users e-mail address, not the username, e.g.:
On Wed Mar 27 10:17:17 2013, john....@something.com wrote:
> body text
How can I customize this (or something similar) the proper way, without
"hacking" Request Trackers code (and run into problems when upgrading)?
Help is much appreciated, best regards,
Marit
