[rt-users] category description for custom field

Hi all, How can I get category and description associated to a value of a custom field we need that to use it in a scrip Best regards Marouane HIMDI Ingénieur RD (Keys : monitoring, functionnalload-Testing, request-tracketing, ... ) RT Training Sessions (http://bestpractical.com

Re: [rt-users] category description for custom field

Thanks Ruslan for your reactivity I'll test that - Mail original - De: Ruslan Zakirov r...@bestpractical.com À: Marouane HIMDI marouane.hi...@kereval.com Cc: rt-users rt-users@lists.bestpractical.com Envoyé: Jeudi 8 Décembre 2011 11:01:58 Objet: Re: [rt-users] category description

Re: [rt-users] Auto Login Link in autoreply with password

Torsten talks about this tool ttp://www.openwall.com/john/ Le 30/08/2010 14:19, Codatel Lists a écrit : what do you mean by parse it through john? On 30/08/2010, at 10:12 PM, Torsten Brumm wrote: Damn, you are right, for users with a password this will not work. Hmmm, possibly other guys

Re: [rt-users] trend data on time spent/estimated

There is no relation between this tool and RTx::Statistics. I already installed it with RT 3.8.1 without any problem Dr Marouane HIMDI Ingénieur RD/RD Engineer KEREVAL 4, rue Hélène Boucher Z.A. Bellevue 35235 Thorigné Fouillard Tel : +33 (0)2 23 20 36 64 http://www.kereval.com P Pensez à

Re: [rt-users] trend data on time spent/estimated

Have a look at Yarts http://www.bastian-friedrich.de/comp/yarts/ . it's developed in PHP, so easy to customise to meet your needs. Best regards Dr Marouane HIMDI Ingénieur RD/RD Engineer KEREVAL 4, rue Hélène Boucher Z.A. Bellevue 35235 Thorigné Fouillard Tel : +33 (0)2 23 20 36 64 http

Re: [rt-users] Day of the week

Sorry my $dayOfWeek = POSIX::strftime (%A, localtime ); $RT::Logger-debug(Day of Week is : $dayOfWeek ); Works for me Dr Marouane HIMDI - Mail Original - De: Tomáš Sára s...@edhouse.cz À: rt-users@lists.bestpractical.com Envoyé: Vendredi 16 Janvier 2009 14h23:05 GMT +01:00 Amsterdam

RE: [rt-users] How to differentiate between tickets created via email vs ticket created using RT?

Hi Deepika This link should help u http://wiki.bestpractical.com/view/OnCreateFromEmail Best regards Marouane HIMDI De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de Deepika Bhatia Envoyé : jeudi 3 janvier 2008 23:49 À : rt-users@lists.bestpractical.com Objet : [rt

RE: [rt-users] Knowing which version of RT 2.X is running

You should have this information in the main page of RT (web inside) Best regards -Message d'origine- De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de João Macaíba Envoyé : jeudi 29 novembre 2007 17:36 À : rt-users@lists.bestpractical.com Objet : [rt-users] Knowing which

Re: [rt-users] auto-create new user account upon first ticket submission

___ Best regards Marouane HIMDI http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy

Re: [rt-users] Email problems - Association with Queue

to set [EMAIL PROTECTED] as your email front-end for your 'general' queue, your /etc/aliases file should be as below general: |/etc/smrsh/rt-mailgate --queue general --action correspond --url http://rt.mydomain.com/; general-comment: |/etc/smrsh/rt-mailgate --queue general --action comment

Re: [rt-users] Source of new ticket: Web or email?

Have a look at RT WIKI http://wiki.bestpractical.com/index.cgi?OnCreateFromEmail Best regards Marouane HIMDI Joe Casadonte a écrit : Is there any way, specifically in a scrip, to determine if the ticket just created was done via the Web UI or via an email? I would like to disable auto

Re: [rt-users] 3.6.3 - Non-privileged users ShowTicket

you have just to give requestor role ShowTicket right Best regards Marouane HIMDI Joe Casadonte a écrit : If I don't give non-privileged users the ShowTicket right, then they cannot see their own tickets. If I do, then they can see *any* ticket (by using the Goto Ticket box

Re: [rt-users] Autoreply or Notify Requestors

Dalal, Kamber Z (Kamber) a écrit : Situation: Need to send templated e-mails. Requestor information is updated. First email is an automatic notification to the requestor when custom field value is set at the first value from a dropdown list. Second e-mail is an escalation to be auto

RE: [rt-users] Users, groups and queries

Try Rights Matrix, an extension of RT which aims to facilitate managing rights. You can install it as a module CPAN from http://search.cpan.org/~htchapman/RTx-RightsMatrix-0.03.00/lib/RTx/RightsMat rix.pm Best regards Marouane HIMDI group -Message d'origine- De : [EMAIL PROTECTED

RE: [rt-users] setting a 'default cc' on a queue, and letting userschange their own passwords...

Hi Lee What Kenneth suggested to you is the best way to do that, but you can also try this scrip. --- cleanup code - my $Actor = [EMAIL PROTECTED]; my ($success, $msg)= $self-TicketObj-AddWatcher( Type = Requestor,