Re: [rt-users] custom ticket responder message

nt>"condition." I'm using RT-3.6.1. Please help. On Fri, Jul 4, 2008 at 3:33 PM, Emmanuel Lacour <[EMAIL PROTECTED]> wrote: > On Fri, Jul 04, 2008 at 02:44:12AM +0800, Marvin Santos wrote: > > How can I create a custom ticket responder message if RT receives a

[rt-users] can't assign ticket as superuser

I just newly setup RT using version 3.6.7 but everytime I create new ticket, I couldn't see the users where I want to assign it on the "Owner" field. I'm creating a ticket using 'root' as superuser. Is this a bug? Any hints? Thanks! Marvin. ___ http://

[rt-users] internal error 500

I've just setup a new rt-3.6.7 on apache2 with fastcgi but received an internal server error 500 when trying to view the site. I looked over my server logs below: [Mon Jul 07 18:53:56 2008] [error] [client 10.110.18.3] FastCGI: comm with server "/usr/local/rt/bin/mason_handler.fcgi" aborted: idle

Re: [rt-users] Right could not be revoked

uspect there is a problem with the UserID you are signing on > with. What DataBase do you have? > > > Kenn > LBNL > > > > > > On 7/4/2008 6:09 PM, Marvin Santos wrote: > >> By the way, each time I attempt to revoke the superuser rights, log >> mess

Re: [rt-users] Right could not be revoked

By the way, each time I attempt to revoke the superuser rights, log message says: [Sat Jul 5 00:54:11 2008] [warning]: User not loaded. (/usr/share/request-tracker3.6/lib/RT/User_Overlay.pm:1728) Please help. On Fri, Jul 4, 2008 at 4:23 PM, Marvin Santos <[EMAIL PROTECTED]> wrote: >

Re: [rt-users] Right could not be revoked

My login account has a super-user right but to no avail. Any more hints? On Fri, Jul 4, 2008 at 3:40 PM, Ruslan Zakirov <[EMAIL PROTECTED]> wrote: > Try to grant yourself personal SuperUser right first and then revoke > that right from everyone. > > On Thu, Jul 3, 2008 at 9:58

Re: [rt-users] Right could not be revoked

ome major migrain headaches. How did that happen in the first place? Did >> you sign in as root or what? >> >> >> Kenn >> LBNL >> >> On 7/3/2008 10:58 AM, Marvin Santos wrote: >> >> >>> On global group rights, I am trying to re

Re: [rt-users] Right could not be revoked

I've never seen THAT before. That could certainly open the > floodgates to a lot of people messing with other peoples stuff and cause > some major migrain headaches. How did that happen in the first place? Did > you sign in as root or what? > > > Kenn > LBNL > > On

[rt-users] custom ticket responder message

How can I create a custom ticket responder message if RT receives an email with specific subject? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] D

[rt-users] delegating RT Remind

How to delegate RT Remind? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Bu

[rt-users] Right could not be revoked

On global group rights, I am trying to revoke a "Super User" rights for grouname "Everyone" but resulted to "Right could not be revoked" error message. Please help! I'm using RT-3.6.x ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users