[rt-users] Rest API - Add refers to

Can anyone give me an example of how to add several links to the refers to section via the rest api? I can get one - but then I overwrite with any new links I add to refers to... Thanks Matt

Re: [rt-users] Error after upgrade to 3.8.8

Yep - found the local file. Thanks! On Mon, Jan 31, 2011 at 8:40 AM, Kevin Falcone wrote: > On Mon, Jan 31, 2011 at 08:30:40AM -0800, Matt Hoover wrote: > >I just did the upgrade process for a 3.8.4 install to 3.8.8 and am now > getting this error when > >clicking th

[rt-users] Error after upgrade to 3.8.8

I just did the upgrade process for a 3.8.4 install to 3.8.8 and am now getting this error when clicking the Dates,People, or links... RT::Ticket::ApplyTransactionBatch Unimplemented in HTML::Mason::Commands. (/opt/rt3/share/html/Ticket/ModifyDates.html line 73) Any ideas how I can fix this? Than

[rt-users] Set CF value to NULL via rest interface

Can someone tell me the proper syntax to set a custom field value to NULL via rest? When it is NULL it has "(no value)" in the RT interface. I would like to reset the field via rest to this NULL state. Thanks! Matt RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Lea

[rt-users] Unanswered question var directory has lots of txt files

This might be an easy configuration option I am missing ? Help >I have a ton of entries in my RT *var* directory like >"*var*/EtAdLbtGpw/part-5014-176.*txt*" - which contain automated *email*replys. >Do I need to keep all of these entries? Can I disable this? Thanks! Matt

[rt-users] var directory

Hello- I have a ton of entries in my RT var directory like "var/EtAdLbtGpw/part-5014-176.txt" - which contain automated email replys. Do I need to keep all of these entries? Thanks! Matt ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-us

[rt-users] Custom Field of Type Attachment - to template

Can someone point me in the right direction to insert the files from a custom field (Type Multiple attachments) into a template? Thanks! Matt ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical

Re: [rt-users] Query Builder search on Told

27;__CurrentUser__' ) AND ( Starts < 'today' ) AND ( ( 'CF.{Type of work}' = 'Standard Work' ) OR ( 'CF.{Type of work}' = 'Engineering work required' ) ) AND Told IS NULL that last piece is not working for me.... "Told IS NULL" Help

Re: [rt-users] Query Builder search on Told

se a good book on SQL. > > On Apr 24, 2009, at 11:22 PM, Matt Hoover wrote: > > In query builder - how do I search on dates that are NULL? I have tried > Told = NULL and lots of other combinations... We are using RT 3.81 > > Thanks > > Matt >

[rt-users] Query Builder search on Told

In query builder - how do I search on dates that are NULL? I have tried Told = NULL and lots of other combinations... We are using RT 3.81 Thanks Matt ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.be

[rt-users] sort by Custom field

I have some users asking to be able to "CLICK" on the headers in a search. Headers that contain custom fields are not clickable. How can I make them functional and clickable by our users? Matt ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/

[rt-users] Squelching users

This may be a simple fix, but can I setup RT not to globally "squelch" the user when checking their box on the reply. I only want it to not send to those individuals for that transaction only... Thanks! Matt ___ http://lists.bestpractical.com/cgi-bin/m

Re: [rt-users] RT Query help with comments

Ken- I have customized the export report found in 'share/html/Search/Results.tsv'. I created a new file and added this section to pull the last correspondence. You could easily change it to fit comments: # # my $Transactions = $Ticket->Transactions; $Transactions->Limit

Re: [rt-users] Stop emails being sent for certain email addresses

: > Thanks Matt, > > I never thought of that, I'll give that a go it appears for some of the > emails at least it will work. But alas some are hard coded and cannot be > changed, > > On Tue, Mar 3, 2009 at 3:47 PM, Matt Hoover wrote: > >> We have a similar situation. We

Re: [rt-users] Stop emails being sent for certain email addresses

We have a similar situation. We just changed the from address to be nore...@rt.domain.com. We then create an alias for noreply and send it to /dev/null. You could write scrips for this as well. Above is just an easy way without having to write anything. We let RT do its magic, but then just tra

Re: [rt-users] Including RTFM articles in RT replies when WYSIWYG editor enabled

I second that. Are you seeing these problems coming from a custom field of type text or wiki format? Matt On Wed, Nov 26, 2008 at 3:23 AM, Alex Young <[EMAIL PROTECTED]>wrote: > I have a slight problem including RTFM articles in a ticket reply when > WYSIWYG editor is enabled. > > > > Everythin

[rt-users] Remove starts date

I know this sounds silly - but how do I remove a date? We are going to be using the starts field as a next action field, so we need the ability to remove a date after it has been set. Thanks Matt ___ http://lists.bestpractical.com/cgi-bin/mailman/listi

Re: [rt-users] Notify Owner on Steal

en > stolen. Is there a way to send a message to the existing owner? > > > On Mon, Nov 3, 2008 at 1:45 PM, Matt Hoover <[EMAIL PROTECTED]>wrote: > >> Chris- >> >> You will need to enable "StealTicket" right on the proper Q. You can >> assi

[rt-users] Multiple Approval Steps

Hello Everyone. I have been working on setting up the approval system to run through a series of approvals. I have gotten the approvals to work, but it sends all 3 of my approvals at once. I want to have them depend on the prior approval. Do I need to create seperate approval q's to make this h