[rt-users] How can I mail watchers of a Queue upon Queue change

with this. Thanks Matt Weller Systems Administrator Direct: +44 1225 478051 Fax: +44 1225 478001 [EMAIL PROTECTED] Evolving Systems Ltd Riverside Buildings, 108 Walcot Street, Bath BA1 5BG United Kingdom www.evolving.com This e-mail and any attachments may be confidential and/or legally

[rt-users] Assigning owner on reply

Can anyone please help, I am new to RT and I am trying to work out if I can set the owner of a ticket to be someone who responds to a ticket. Current when a ticket is created a mail is sent to a team of people and it would be useful if as soon as someone updated the ticket is was assigned to