Hi, I'm having a frustrating time setting the value of a global customfield when triggered by changing the queue of the ticket.
My custom commit code sets the field fine, with; $self->TicketObj->AddCustomFieldValue(Field => 21, Value => 'SPAM') however, directly afterwards another transaction takes place that apparently calls DeleteCustomFieldValue, because I get the message 'SPAM is no longer a value for custom field SA-Trained' The debug log gives me this info: Aug 23 10:18:16 localhost RT: About to think about scrips for transaction #7080 Aug 23 10:18:16 localhost RT: About to prepare scrips for transaction #7080 Aug 23 10:18:16 localhost RT: Found 3 scrips Aug 23 10:18:16 localhost RT: About to commit scrips for transaction #7080 Aug 23 10:18:17 localhost RT: About to think about scrips for transaction #7081 Aug 23 10:18:17 localhost RT: About to prepare scrips for transaction #7081 Aug 23 10:18:17 localhost RT: Found 3 scrips Aug 23 10:18:17 localhost RT: About to commit scrips for transaction #7081 Aug 23 10:18:17 localhost RT: About to think about scrips for transaction #7082 Aug 23 10:18:17 localhost RT: About to prepare scrips for transaction #7082 Aug 23 10:18:17 localhost RT: Found 3 scrips Aug 23 10:18:17 localhost RT: About to commit scrips for transaction #7082 Transaction 7080 is the initial change queue transaction, 7081 is the custom field change transaction, and 7082 is the mystery transaction that re-sets the custom field to NULL. On closer inspection to the transaction table in the database for 7081 and 7082, it appears that the Reference fields are being set rather than the Value fields. Is this significant? I also am not sure how to go about identifying which 3 scrips rt finds for each transaction. One of these must be the culprit right? Does anyone have any ideas? I'm running RT 3.4.1 on Debian stable. Thanks, Max. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com