Finally, a question I can answer... In Users, search for "annie" make sure to
include disabled users, otherwise her name won't show up. select her name, and
check the box "grant this user rights.." Then go ahead and work your magic on
the rest of her permissions.
Mike
>>> Jason Marshall 3/4/2
04, 2010 at 01:19:12PM -0400, Michael James wrote:
> Hi, running rt 3.8.8 with our database which was upgraded from
> 3.6.4. On some tickets - I've identified 4 or 5 out of ~7800 - I get
> the following error. The ticket headers are displayed but the
> history is not.
>
> Can
Hi, running rt 3.8.8 with our database which was upgraded from 3.6.4. On some
tickets - I've identified 4 or 5 out of ~7800 - I get the following error. The
ticket headers are displayed but the history is not.
Can't call method "Id" on an undefined value at
/opt/rt3/local/plugins/RT-FM/lib/RT/U
2010 12:48 PM >>>
On Fri, Jul 30, 2010 at 11:44:15AM -0400, Michael James wrote:
> It still seems to me that a straightforward SQL search should work... no
> matter how the ticket was created, although my goal is to get approvals
> working. I will enable the default queue and work
Agreed, I don't get those errors on 3.8.7, but I do see them in 3.8.8. I
have both versions running for different departments.
RT 3.8.8
SLES 10 SP3
tracker:~ # perldoc -V
Perldoc v3.14, under perl v5.008008 for linux
Thanks again.
>>> "Robert Grasso" 7/30/2010 12:40 PM
>>>
> tracker:~ # perldo
It still seems to me that a straightforward SQL search should work... no matter
how the ticket was created, although my goal is to get approvals working. I
will enable the default queue and work with that for now.
Mike
>>> "Michael James" 7/29/2010 4:43 PM >>>
I qu
> [mailto:rt-users-boun...@lists.bestpractical.com] De la part
> de Michael James
> Envoyé : 29 juillet 2010 21:26
> Cc : Objet : Re: [rt-users] Warning - perl idiot here
>
> Returns nothing. Ah well, I'll just read the darned file and
> skip over the pod form
ry=Queue =
'ChangeApproval' AND (Status = 'new' OR Status = 'open' OR Status = 'stalled')
Why don't any of the approvals with status=new show in the results screen? Any
ideas what is going on here?
Mike
>>> "Michael James" 7/28
Returns nothing. Ah well, I'll just read the darned file and skip over the pod
formatting. Thanks for the suggestion.
Mike
tracker:~ # perldoc -F /opt/rt3/etc/RT_Config.pm
tracker:~ #
>>> Todd Chapman 7/29/2010 3:06 PM >>>
Try: perldoc -F
On Thu, Jul 29, 2010 at 1:55 P
Definitely do-able. Start with the wiki page on MultipleInstances. Also, figure
out how to use NameVirtualHost in Apache. Read all the options for configure
and make sure you set up different local-prefixes for each instance. I can give
you some working configurations (working in SLES10 anyway).
, it doesn't have permission to open a file? I don't follow. Sorry.
Mike
>>> "Michael James" 7/29/2010 1:55 PM >>>
How come I can't view the documentation with RT_Config.pm using perldoc?
tracker:~ # perldoc /opt/rt3/etc/RT_Config.pm
Can't open /op
How come I can't view the documentation with RT_Config.pm using perldoc?
tracker:~ # perldoc /opt/rt3/etc/RT_Config.pm
Can't open /opt/rt3/etc/RT_Config.pm: Permission denied at
/usr/lib/perl5/5.8.8/Pod/Perldoc.pm line 1380.
Mike
The information in this message may be proprietary and/or confid
created by RT_System
Queue: ChangeApproval
Subject: Approve Change Request for another test
Owner: Nobody
Requestors:
Status: new
Ticket http://tracker.stonebridgebank.com/rt/Ticket/Display.html?id=7461 >
Someone has created a Change Request. Please review.
Mike
>&
age-
From: rt-users-boun...@lists.bestpractical.com on behalf of Michael James
Sent: Wed 7/28/2010 3:38 PM
To: RT Users http://wiki.bestpractical.com/view/ApprovalCreation The process creates
new ticket(s) but isn't quite right yet.
I created 2 queues: ChangeRequest and ChangeApproval and
Hi, I used example code on the wiki to create a PO-Request type approval in
RT3.8.8 http://wiki.bestpractical.com/view/ApprovalCreation The process creates
new ticket(s) but isn't quite right yet.
I created 2 queues: ChangeRequest and ChangeApproval and both are enabled.
ChangeRequest queue has
Hi, I've got the following according to RT..Configuration..Tools..System
Configuration
RT v3.4.6;
RT::FM v2.2.1;
RT::Interface::Email v2;
RTx::AssetTracker v0.0.0;
And I want to upgrade to RT v3.8.8 and the latest version of RTFM and
RTx::AssetTracker. What's the sequence of steps I nee
I was reading some old threads and found some similar reports.
>>> "Michael James" 7/13/2010 11:29 AM >>>
Hi, I just upgraded last night from 3.4.6. to 3.8.8 and the install went mostly
OK. I'm experiencing an error in the Home view, though. If I click o
Hi, I just upgraded last night from 3.4.6. to 3.8.8 and the install went mostly
OK. I'm experiencing an error in the Home view, though. If I click on the
Subject in the "10 highest priority tickets I own" box, I get a Page Not Found
error. In the "10 Newest Unowned Tickets", I don't get an error
lp.
Mike
>>> Kevin Falcone 1/14/2010 1:23 PM >>>
On Thu, Jan 14, 2010 at 11:20:17AM -0500, Michael James wrote:
> Well, now we're making progress! Thanks, Bill. No offense taken. The errors
> are in my setup of RT::Authen::ExternalAuth variables in RT_SiteConfig.pm.
RS doesn't exist -- as a matter of a fact it is the same exact
error you are seeing in the logs "Table 'cachemgt.USERS' doesn't exist".
select * form `cachemgt`.`Users`; -- works on my instance because the tabke
Users does exist.
Note that I changed the query to match
Edit the /etc/aliases file with your favorite editor. Insert entries like the
following, substituting your specific URL and queue names. This assumes you
installed RT in the default location at /opt/rt3.
general:"|/opt/rt3/bin/rt-mailgate --queue General --action correspond
--url http:/
e database from your RT database?
If it is a separate database, does your rt db user have access to that
database?
Just trying to help.
Thanks,
Bill
On Wed, Jan 13, 2010 at 2:36 PM, Michael James
wrote:
> Thanks, Bill. The database name is cashmgt and the table name is USERS,
> rather than t
sive store of knowledge on external auth, that may help
you fix this one.
Thanks,
Bill
On Wed, Jan 13, 2010 at 2:20 PM, Michael James
wrote:
> Hi, I see an error in my /var/log/messages file when I'm logging in to this
> instance of RT. Fresh install of RT 3.8.7 on SLES10 64-bit.
Hi, I see an error in my /var/log/messages file when I'm logging in to this
instance of RT. Fresh install of RT 3.8.7 on SLES10 64-bit. What does this
imply? The mysql database cashmgt exists and I can login with the default root
credentials, I just don't how to interpret the message.
Thanks, M
Running SuSE Linux, eDirectory, LDAP, RT 3.8.7. In my test setting, I can query
ldap anonymously. I downloaded RT-Authen-ExternalAuth-0.08.tar.gz and installed
it. I notice the wiki page (http://wiki.bestpractical.com/view/ExternalAuth )
says to "answer the prompt as to your RT base directory",
Hi, I'm running SLES10 SP2 and upgrading from RT 3.4.6 / RTFM 2.1.0 (I think)
to the latest versions.
Successes:
1. I installed RT 3.8.4 on a new server, backed up my old database and copied
it over. Upgraded the database and got my 3.8.4 install working just fine.
2. Installed RT::Authen::Exte
thx! Weird, I've been using the wrong syntax for awhile. It didn't cause errors
in the past.
Mike
>>> "Ruslan Zakirov" 12/11/2008 1:55 PM >>>
Set($WebPath, "");
On Thu, Dec 11, 2008 at 9:39 PM, Michael James
wrote:
> SLES 10 SP2 fresh build
SLES 10 SP2 fresh build
RT 3.8.1 downloaded from BestPractical yesterday.
After installing RT, I brought an existing RT_SiteConfig.pm file over from
another server running RT 3.6.6.
Apache2 fails to start with the following errors in /var/log/apache2/error_log:
[Thu Dec 11 13:34:09 2008] [erro
Hi, I am installing RT 3.8.1 on a fresh build of SLES10 SP2. I ran into an
issue with MAILGATE dependencies when I ran 'make fixdeps'
HTML::Tree was MISSING and wouldn't install (bad make test), so I ended up
forcing the HTML::Tree installation to get it finished. I searched the archives
but di
Hi, some of our folks want to see two Newest Unowned Tickets views in their
default page - 10 Newest Unowned Tickets in Queue#1 and then 10 Newest Unowned
Tickets in Queue#2, for example. This is RT 3.6.6.
Is there a known way to do this?
Thanks, Mike
The information in this message may be pr
OK, I did 'force install Scalar::Util' and that worked for me. The login
page displays properly. Still working on Compress::Zlib ...
Thanks for listening,
Mike
:)
>>> "Michael James" <[EMAIL PROTECTED]> 9/10/2008 11:38 AM
>>>
Yeah, 'rpm -qa -
x27; at /usr/lib/perl5/5.8.8/CPAN.pm line 281
CPAN::shell() called at -e line 1
Going to read /root/.cpan/sources/authors/01mailrc.txt.gz
Lockfile removed.
Undefined subroutine &Compress::Zlib::gzopen called at
/usr/lib/perl5/5.8.8/CPAN/Tarzip.pm line 103.
>>> "Michael J
Hi, I'm running SLES 10, SP1, with RT 3.6.6. Yesterday, I installed 2 php5
modules, then ran online updates last night from YAST2, and today I see nothing
when I access the site, just a blank page.
The Apache access_log shows a successful connection:
172.31.4.143 - - [10/Sep/2008:10:43:55 -0400]
Hi, we're using a Barracuda 400 to remove spam from our incoming email, but
still the occasional piece of spam gets through. I thought it might be a good
idea to add a "Delete" column to the default "10 Newest Unowned Tickets" view,
so that the customer service reps could easily delete them with
Thanks, that's exactly what I needed.
>>> Christian Forjahn <[EMAIL PROTECTED]> 7/17/2008 3:17 AM >>>
Hi Michael.
You have to give the path in the configure execution like that:
./configure --prefix=/opt/csr/
Best chris
Michael James wrote:
> Hi, I'm
Hi, I'm installing an instance of RT in a non-standard local directory
(/opt/csr/). The wiki indicates that when I run "perl Makefile.PL", it will
prompt me for the path to my RT instance, but... it doesn't. So, how can I
specify the RT directory? You can see below - I want /opt/rt3 to be /opt/c
Well, I'm trying to install rt-3.6.6 on a new SuSE server (SLES 10, SP1) and
having trouble with this perl module :/
Here's the output I see in cpan:
Test Summary Report
---
t/afm.t (Wstat: 0 Tests: 1 Failed: 1)
Failed test: 1
Parse errors: Bad plan. You planned 0 tests bu
Thanks for the quick(!) reply. Now, I get timeout errors. So, I suspect that
the proxy settings might not be working for the svn:// protocol. What port is
being used by svn://svn.bestpractical.com?
Mike
The information in this message may be proprietary and/or confidential, and
protected fro
I installed Tortoise SVN on my WinXP box, and set up the proxy server. It works
when I check out the latest release of RTx::Statistics from
http://opensvn.csie.org/RTx_Statistics , for example.
However, when I try to get the latest RT release from
http://svn.bestpractical.com/svn/bps/browse/rt
Actually, Apache2 will create those "internal dummy connections" and tell it's
children to gracefully die. I just ran into that issue yesterday when I was
processing some web log files on a new server.
The information in this message may be proprietary and/or confidential, and
protected from d
I did track down the LDAP problem, and it didn't have anything specifically to
do with RT.
We use Novell eDirectory here. Some of our older accounts were apparently
created with NWADMIN, which does not create a UID for those users. Following
the instructions on the wiki
(http://wiki.bestpract
Hi, I have an instance of RT 3.4.6 running nicely, thank you, that serves as
our internal Helpdesk. I use LDAP to authenticate users, and I'm having a
problem with some users. I think these users were created before I got the LDAP
mods installed.
So, these users can't login to RT using their ne
RT 3.4.5, RTFM 2.1.4
Hi, I'd like to be able to add attachments to articles in RTFM. I added a
global custom field (type = upload multiple files) to RT and made it apply to
RTFM articles. I added the Custom Field to my RTFM classes.
So, when I actually try to use the new Custom Field in an art
I would guess that the user is unprivileged.
The information in this message may be proprietary and/or confidential, and
protected from disclosure. If the reader of this message is not the intended
recipient, or an employee or agent responsible for delivering this message to
the intended recipi
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