Hi to all,
I'm just new and currently exploring RT functionality and features. Currently
I'm having problem in searching ticket which belong to a certain group. I've
tried the "MemberOf" search but its not working.
Ex:
group name: support
queue: trouble ticket
search:
Queue = 'trouble ticket
.
Kenn
LBNL
On Thu, Oct 28, 2010 at 6:11 AM, Michael P. Carel wrote:
Hi to all,
I'm just new and currently exploring RT functionality and features. Currently
I'm having problem in searching ticket which belong to a certain group. I've
tried the "MemberOf" search bu
Hi to all;
I'm trying to configure RT to avoid ticket owner to use Comment instead of
Reply. I already set a policy and removed "Comment on Ticket" in the Group
Policy but still the ticket owner can "Comment on Ticket". Is there anything I
need to removed other that that.
Thanks,
Mike
Hi to all;
Is there a way I can have the RT ticket to have a default or pre-encoded
message content when composing new ticket? Somewhat auto content under the
"describe the issue below:" , but I need it for a specific type of ticket only
and not applicable to all queue.
Thanks,
Mike
A TEST MESSAGE" under the queue message body
text box.
Regards,
Mike
--- On Wed, 5/11/11, Raed El-Hames wrote:
> From: Raed El-Hames
> Subject: RE: [rt-users] Default Ticket Message Content when composing new
> ticket
> To: "Michael P. Carel" ,
> "rt-user
