[rt-users] add new right : closeticket

hi all,   i have add new statut  for closed ticket ‘ closeticket’ in file RT_SiteConfig’ .   I try to add new right to grant user to close ticket  in file queue_local but this right is associate with right ‘ModifyTicket’.   I explain : if user don’t have right to modify  ticket ‘Mod

[rt-users] custom field error with internet explorer RT3.6.1

  I use new version of RT : 3.6.1. i have problem when i use custom field ( EdilCustomFieldSelect )  in Browser : Internet Explorer All version , but in Browser Netscape and fireforx work fine .   the problem is that I can’t load a value of specific category , and is list me all value (

[rt-users] Scrip doesn't work

Hi all, I have some troubles running scrips with a new RT 3.4.5 installation. I’ve tried many samples found in the RT wiki but the result is always the same: the scrip action is not triggered. here is an example of scrip tested: http://wiki.bestpractical.com/index.cgi?ResolveTicket   Be

[rt-users] set default priority

Hi,   I want to set a default priority when a user (support level 1) create ticket in specific queue .   And   I want to set a priority when users select a value in custom field   How can I do via scrip .?   Best Regards   Ali       ___