Hi, I'm sorry to bother you but It would be really helpfull to get an answer to my question. Looking on previous list posts it seems that other people couldn't make this work neither. Old posts says that this feature wasn't fully functional. So, please, this should work with just this instructions [1] or there is something else that I should be looking for.
Thanks in advance. ---------- Forwarded message ---------- From: Mr.Vandeley <mr.vande...@gmail.com> Date: Wed, Mar 18, 2009 at 1:08 PM Subject: [rt-users] RTFM articles for unprivileged user group To: RT-Users@lists.bestpractical.com Hi, According to the lib/RT/FM/Introduction.pod [1] I can make articles in RTFM accessible to unprivileged users. Is this correct? I ask this because after granting ShowArticle per class or even globaly, unprivileged users still can't see the search box. Is there any other issue that I might consider other than the "ShowArticle right"? Thanks for your help. [1] SelfService Interface If you grant the Unprivileged user group the right ShowArticle, they will get a Search box at the top of their interface. This allows users to look for answer to questions before creating a Ticket. --Mr Vandeley _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
