[rt-users] Delete attachments of closed tickets

Hi, I am looking for a way to schedule (cron) a job to remove attachments of all tickets that's been closed for more than one week. Or even better, replace the attachment with an informative text that the attachment been removed. I've been looking into RT-Shredder, but don't really understan

[rt-users] Prevent mails to disabled queue

Hello, Since I upgraded to 3.8.8 it's possible to send mails to the queue General. This queue has always been disabled and we're using several queues for different purposes. If there is an incoming mail to the correspond-address without a ticket # it would be delivered to the General-queue w