Hi,
I am looking for a way to schedule (cron) a job to remove attachments of all
tickets that's been closed for more than one week. Or even better, replace the
attachment with an informative text that the attachment been removed.
I've been looking into RT-Shredder, but don't really understan
Hello,
Since I upgraded to 3.8.8 it's possible to send mails to the queue General.
This queue has always been disabled and we're using several queues for
different purposes. If there is an incoming mail to the correspond-address
without a ticket # it would be delivered to the General-queue w