[rt-users] Search Tickets which have met SLA

Hi i have installed the SLA plugin, it works fine, Starts and Due date are being set as per the ServiceAgreement setting. I want to query the tickets which have met the SLA for example Critical SLA Value has 4 hours response time, to search tickets which are resolved within this 4 hours. Wha

[rt-users] Hide Option for Tabs

Hi, i want to hide certain options available in Tools Tab based on User Group, for example Group A user should have that option displayed, while Group B user should not find that option. HideConfiguration doc works for only Configuration tab but i need for other tabs, child tabs. Thanks in

[rt-users] Time Worked Report showing error - Reg

Hi I have installed RT 3.8.9 and when installing Time Worked Report it is showing this error. Kindly let me know how to solve this error. Error during compilation of /opt/rt3/local/html/Elements/SelectMultiQueue: Global symbol "$d" requires explicit package name at /opt/rt3/local/html/Ele

[rt-users] Create Approval Ticket based on Custom Field values

Hi All, I want to create approval tickets based on Custom Field value selected by the user. For example, there will be Custom Field Request Type, for certain values chosen by the user, i have to create tickets for approval. Kindly provide me the info, on how to do this. Thanks in adva