[rt-users] Ability to attach RTFM article at ticket creation

respond to the ticket. I figure this is not a common way to use RTFM but I was wondering if anyone out there has done something like this. -Paul Choi Plaxo, Inc. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

Re: [rt-users] Bcc to watchers who are not AdminCC

in the right direction, I'd appreciate it. Thanks! Paul Choi wrote: Hello, I'm a noob to customizing RT, so excuse me if I'm missing something obvious. Is there a scrip or some way to Bcc watchers who are not AdminCC? We have some partners and when a ticket is created, we want to add