[rt-users] Add to a particular RT ticket/thread via email based on subject line

Hi, it's been a while since I used RT and I'm not sure if I'm wording this question correctly, but... We have a decrepit ticketing system tied to a good monitoring system. When a machine or service goes down, it creates a ticket and sends a page and email. I want to start using RT here, and hav

[rt-users] Custom field value pre-populated?

Is it possible to have a link that opens a new ticket creation window, for a particular queue, AND with a certain custom field populated with a specific value? Bascially I want to be in a particular customer account in our own provisioning tool, and have a button or link that will create an RT tic

[rt-users] change font color of "10 newest unowned tickets"

I would like to change the font color of the ticket subjects named "10 newest unowned tickets" to a different color, so that they are more noticeable. In which file can I do that?   thanks,   Peter ___ http://lists.bestpractical.com/cgi-bin/mailman/

[rt-users] Global Scrip, but individually removeable?

I've got version 3.2.3 right now. Let's say I have a global scrip that I want to apply to MOST of the queues but not all. The only way I can see to do this is to delete the scrip from the global scrip place and then recreate it one by one for all the queues except the one or two I don't want it

[rt-users] Import user and group rights across queues?

I think this will end up being a feature request. We add new queues frequently as we are gaining customers. For each of these queues, I need to assign the same rights to the same groups. Is there a way to import one groups rights from one queue to another? Some would use the word "clone". Global a