I'm currently running a development environment with RT 3.8.7 in development
mode and SQlite. I downloaded RTFM 2.4.2 and attempted to install. Make
initdb failed, as it could not find the appropriate schema file. I took a
peek in etc and it appears that there are schema files for mysql, postgre
The specific error message upon attempting make initdb after successful make
install is:
Couldn't finish 'schema' step.
ERROR: Couldn't find schema file(s) '*'
...returned with error: 65280
make: *** [initdb] Error 255
The specific error messages generated when trying to create a c
I was curious if anyone could point me to sample code snippet that would
allow me to retrieve the value of a user custom field associated with the
original requestor/originator of a ticket generated from an incoming email,
from within a Scrip. The ultimate goal is, on create of a new ticket in the
>It sounds like you want something like
>$self->TicketObj->CreatorObj->FirstCustomFieldValue('...')
>-kevin
That did the trick, thanks!
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I'm curious if anyone is using RTFM saved searches as queries on dashboards.
They show up in the 'Available' selection box as 'Article:
', but when added to the dashboard shows an error "could
not find component for path '/Search/Elements/Article'.
Peter
Discover RT's hidden secrets with R
Is anyone using WikiText fields to create formatted content for their RTFM
Articles? If so, I've noticed that including an article in an email reply
includes the wikitext field content unformatted, which is a bit user
unfriendly. I was curious if anyone has found a workaround for this? I'm
think
I was curious if ExternalAuth assumes a secure network (private, VPN, etc.),
or if it can securely authenticate to an LDAP/AD server over a public
network (ssl, etc.). I didn't find any general security/configuration
discussions on the list.
Any comments?
Peter
RT Training in Washing
I was curious if it is possible to use the perl 'qx' or similar command
inside of a custom action scrip to run a system level shell script. My goal
is to automate the process of restarting a system service or daemon. I
tried putting a couple of qx commands in the scrip. No errors, but no
restart
: Jerrad Pierce [mailto:jpie...@cambridgeenergyalliance.org]
Sent: Friday, October 01, 2010 12:08 PM
To: Peter Roosakos
Cc: rt-users
Subject: Re: [rt-users] Using qx in scrip to run a shell script?
On Fri, Oct 1, 2010 at 14:58, Peter Roosakos wrote:
> I was curious if it is possible to use the pe
I'm playing around with the rt-client ruby gem, and running into some
difficulty. After adding to my rails app and creating a .rtclientrc
file in my project directory, I can successfully access the objects and
methods in the console using RT_Client.new.
rt = RT_Client.new
rt.user
=> peter
r
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