[rt-users] RTFM 2.4.2 and SQLite?

I'm currently running a development environment with RT 3.8.7 in development mode and SQlite. I downloaded RTFM 2.4.2 and attempted to install. Make initdb failed, as it could not find the appropriate schema file. I took a peek in etc and it appears that there are schema files for mysql, postgre

Re: [rt-users] RTFM 2.4.2 and SQLite?

The specific error message upon attempting make initdb after successful make install is: Couldn't finish 'schema' step. ERROR: Couldn't find schema file(s) '*' ...returned with error: 65280 make: *** [initdb] Error 255 The specific error messages generated when trying to create a c

[rt-users] Read User Custom Field of Ticket Originator

I was curious if anyone could point me to sample code snippet that would allow me to retrieve the value of a user custom field associated with the original requestor/originator of a ticket generated from an incoming email, from within a Scrip. The ultimate goal is, on create of a new ticket in the

Re: [rt-users] Read User Custom Field of Ticket Originator

>It sounds like you want something like >$self->TicketObj->CreatorObj->FirstCustomFieldValue('...') >-kevin That did the trick, thanks! Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

[rt-users] RTFM Saved Searches on Dashboards

I'm curious if anyone is using RTFM saved searches as queries on dashboards. They show up in the 'Available' selection box as 'Article: ', but when added to the dashboard shows an error "could not find component for path '/Search/Elements/Article'. Peter Discover RT's hidden secrets with R

[rt-users] WikiText as RTFM Content

Is anyone using WikiText fields to create formatted content for their RTFM Articles? If so, I've noticed that including an article in an email reply includes the wikitext field content unformatted, which is a bit user unfriendly. I was curious if anyone has found a workaround for this? I'm think

[rt-users] ExternalAuth over Public Network?

I was curious if ExternalAuth assumes a secure network (private, VPN, etc.), or if it can securely authenticate to an LDAP/AD server over a public network (ssl, etc.). I didn't find any general security/configuration discussions on the list. Any comments? Peter RT Training in Washing

[rt-users] Using qx in scrip to run a shell script?

I was curious if it is possible to use the perl 'qx' or similar command inside of a custom action scrip to run a system level shell script. My goal is to automate the process of restarting a system service or daemon. I tried putting a couple of qx commands in the scrip. No errors, but no restart

Re: [rt-users] Using qx in scrip to run a shell script?

: Jerrad Pierce [mailto:jpie...@cambridgeenergyalliance.org] Sent: Friday, October 01, 2010 12:08 PM To: Peter Roosakos Cc: rt-users Subject: Re: [rt-users] Using qx in scrip to run a shell script? On Fri, Oct 1, 2010 at 14:58, Peter Roosakos wrote: > I was curious if it is possible to use the pe

[rt-users] rt-client ruby gem - getting started

I'm playing around with the rt-client ruby gem, and running into some difficulty. After adding to my rails app and creating a .rtclientrc file in my project directory, I can successfully access the objects and methods in the console using RT_Client.new. rt = RT_Client.new rt.user => peter r