On Tue, May 12, 2015 at 8:06 PM, Bill Cole <
rtusers-20090...@billmail.scconsult.com> wrote:
> Based on what you posted, I would expect there to be 2 different scrips,
> one for each message. Your solution will probably involve selecting one of
> them to keep and disabling the other.
>
> but it i
On Sun, May 10, 2015 at 7:45 PM, Bill Cole <
rtusers-20090...@billmail.scconsult.com> wrote:
> On 10 May 2015, at 5:41, Rabin Yasharzadehe wrote:
>
> First mail looks like this,
>>
>> Sun May 10 12:27:14 2015: Request 242534 was acted upon.
>>
>>>
First mail looks like this,
Sun May 10 12:27:14 2015: Request 242534 was acted upon.
> Transaction: Given to rabin by X
> Queue: sandbox
> Subject: *(No subject given)*
> Owner: rabin
> Requestors: rabin
> Status: new
> Ticket: https://rt
>
the 2nd mail notification look like this,
Sun May
>From RT Wiki: FAQ Page In most case it's a problem with User/Groups rights
that makes too much users appears in the select owner dropdown. If this
dropdown seems to contains more than wanted people, then check everywhere
(Global rights/ Queue rights) in RT rights to see if OwnTicket right is not
g
`LastUpdatedBy` )
> ALTER TABLE `Groups` ADD INDEX ( `Creator` )
> ALTER TABLE `Tickets` ADD INDEX ( `Creator` )
My question is,
can i leave the above index ?
can those changes disturb or harm future upgrades of RT ?
Thanks in advance,
--
Rabin Yasharzadehe
Hello list,
I'm trying to find a way to disable the Auto-Reply message when we open a
ticket for some else from the web interface (we set there email in the
requestors field), so that we only send a auto-reply message for tickets
created via mail submission.
Running: RT 4.0.5
--
If you about to shred a lot of data use the CLI and not the web-interface
*---
Rabin Yasharzadehe*
On Fri, Jun 29, 2012 at 9:19 PM, Chris Preston wrote:
> Hello all,
>
> I am trying to shred some tickets data and when I click on the shredder
> icon, I g
ALTER SQL-Queries && Upgrade the DB schema
perl /opt/rt/rt-4.0.5/etc/upgrade/upgrade-mysql-schema.pl rt3-database
> dbuser dbpassword > /opt/rt/queries.sql
> mysql -u root -p rt3-database < /opt/rt/queries.sql
*---
Rabin Yasharzadehe*
On Tue, Jun 12, 2012 at 9:23 PM, Fra
ply scrip for a
specific queue, but it didn't work
My RT setup is: RT v4.0.5 , Running on Debian 6 and Apache with fcgid
*---
Rabin Yasharzadehe*
/users/108225
*---
Rabin Yasharzadehe*
On Tue, May 29, 2012 at 9:58 AM, Varun Naik wrote:
> Hello All,
>
> I have installed RT 3.8.7, I trying to integrate with Active Directory.
> Please guide me how do I integrate with AD.
>
> --
> Thanks & Regard,
> Varun.V.Naik
>
>
w users to see&use
the article in the dropdown menu
as well for the custum fields used in each article.
*---
Rabin Yasharzadehe*
On Mon, May 14, 2012 at 6:46 PM, Max McGrath wrote:
> We just upgraded our test environment from 3.8.8 to 4.0.5. In 3.8.8, when
> you resolved (or replied
WORKS,
I'm really grateful for your quick reply.
*---
Rabin Yasharzadehe*
On Tue, May 1, 2012 at 4:46 PM, Thomas Sibley wrote:
> On 05/01/2012 07:21 AM, Rabin Yasharzadehe wrote:
> > Hello list,
> >
> > I enabled HTML for my templates and in SiteConfig enabled
&
of the attributes e.g it's not removing all
the attributes of the font tag
from where can I control this behavior ?
Thanks,
*---
Rabin Yasharzadehe*
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