Hello list,
I'm trying to find how to retrieve -in a scrip- the original "To:" from
a mail submitted ticket.
Details :
I have a single entry queue (called "support"), with multiple email aliases.
The main adress of that queue is [EMAIL PROTECTED]
In my postfix configuration, I created some aliases, like :
[EMAIL PROTECTED] ==> [EMAIL PROTECTED]
[EMAIL PROTECTED] ==> [EMAIL PROTECTED]
Emails arrive correctly into the support queue, and in the first ticket
history entry, I do have the "To: [EMAIL PROTECTED]", which is
good for me.
I would like to access this information ([EMAIL PROTECTED] here)
in a scrip, in order to correctly set a custom field.
It is maybe obvious, but I can't find how to do this.
Anyone?
--
Raphael Berlamont.
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
If you sign up for a new RT support contract before December 31, we'll take
up to 20 percent off the price. This sale won't last long, so get in touch today.
Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745.
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
