Dear community,
Is there anyone who can help me on this?
Best regards,
Rinke
On Wed, Oct 29, 2014 at 9:51 AM, Rinke Colen rco...@experty.com wrote:
L.S.
I have set up user accounts for IT staff, but not for any other
people. There is no LDAP or other directory integration. We have only
L.S.
I have set up user accounts for IT staff, but not for any other
people. There is no LDAP or other directory integration. We have only
internal customers.
Customers create tickets by sending an email. The automated response
contains a link to the ticket. When the requestor follows that link,
Does anyone know how to format the date/time that {$Ticket-Created}
returns in my email template? I want it to read Wednesday October 8, 2014
at 5:31 PM (CET) or Woensdag 8 oktober 2014 om 17:31 (CET). (Second
version is Dutch.)
Rinke Colen
CTO
LinkedIn http://www.linkedin.com/in/rinkecolen
On Wed, Oct 15, 2014 at 10:29 AM, Emmanuel Lacour
elac...@easter-eggs.com wrote:
Le 15/10/2014 10:21, Rinke Colen a écrit :
Does anyone know how to format the date/time that {$Ticket-Created}
returns in my email template? I want it to read Wednesday October 8,
2014 at 5:31 PM (CET
Worked perfectly indeed. Thanks.
Rinke
On Fri, Oct 10, 2014 at 6:08 PM, Kevin Falcone falc...@bestpractical.com
wrote:
On Fri, Oct 10, 2014 at 10:50:40AM +0200, Rinke Colen wrote:
This lifecycle is in use however. There are no tickets in the state
that I want to remove. Is it possible
Hi,
I want to remove a state from a certain lifecycle. Consequently I'll
also have to change some transitions, change one default state and
remove one action from that same lifecycle. (All this by changing the
respective entry in RT_SiteConfig.pm.)
This lifecycle is in use however. There are no
-2014 17:55, Rinke Colen wrote:
I want to mention the ticket creation date in an auto reply. I use the
following code snippet in my email template: {$Ticket-Created}. This
produces the string 2014-10-08 15:31:24 (UTC) but I want to show
October 8, 2014 at 5:31 PM (CET) is one place and 8 oktober
I want to mention the ticket creation date in an auto reply. I use the
following code snippet in my email template: {$Ticket-Created}. This
produces the string 2014-10-08 15:31:24 (UTC) but I want to show October
8, 2014 at 5:31 PM (CET) is one place and 8 oktober 2014 om 17:31 in
another place.
I know how to define actions in RT_SiteConfig.pm like this:
actions = [
'* - closed' = {
label = 'Close',
update = 'Respond',
},
But I need something fancier now. I want to send my ticket to another queue
from the Actions menu. I want this action to be available only
I'm having trouble renaming a lifecycle. I had a lifecycle in use
called 'indident_mgmt' and I want to rename it to 'incident
management'. In RT_SiteConfig.pm I canged the following:
Set(%Lifecycles,
indident_mgmt = {
initial = [ 'new' ],
to:
Set(%Lifecycles,
'incident
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