On Mon, Jun 23, 2008 at 04:07:29PM +0400, Ruslan Zakirov wrote:
> There are two scrips I know about on the wiki which can help start
> with your automation:
> http://wiki.bestpractical.com/view/OpenDependantsOnResolve
> http://wiki.bestpractical.com/view/OpenTicketOnAllMemberResolve
Excellent.
Th
Hi
I want to make it easy to pick out the tickets which are in
workable on more easily as many of our tickets are stalled
waiting other tickets, among other things (such as more
correspondence, or an customer appointment).
In some cases this is captured by making a ticket is dependent
on a diffe
On Wed, Mar 05, 2008 at 10:26:17AM +0100, Horst Kriegers wrote:
> Hello,
> Following the instructions of RT Wiki, I've downloaded the
> rt-schema-relationships.dot
> I cannot visualize it in Debdesigner because the program works with xml
> files.
>
> Can anyone help me ?
Have you tried graphziv
On Tue, Jun 26, 2007 at 05:41:52PM +0200, Andreas V?gele wrote:
> I haven't figured out how to set a default value for UpdateTimeWorked
> though. The field won't be pre-populated if you add
> '$UpdateTimeWorked => "5"' to the %ARGS section at the bottom of
> Update.html.
>From the O'reilly book
On Tue, Jun 26, 2007 at 10:46:46AM -0400, Edge, Sean wrote:
> Mathew,
> The only way I could think to have the "Time Worked" field automatically
> filled would be to modify the RT code or db schema, neither of which I
> would recommend.
Matt,
Does visitng the following URL give you
what you want
On Thu, Jun 21, 2007 at 09:08:02AM +0200, Nico De Ranter wrote:
>
> Hi,
>
> Is there a way to have RT send a e-mail whenever a new ticket is
> available in a queue? I tried adding our 'sysadmin' group to the CC
> watchers list of the queue but that doesn't seem to do what I expected.
I'm pretty
On Wed, Jun 20, 2007 at 01:33:05PM -0700, Kenneth Crocker wrote:
> also recorded in the ticket history. All well and good. The scrip we use
> for ticket creation specifies "AutoReply to Requestor" and that, too,
> works as expected. In an effort to create a little consistency, I
> changed the ac
