[rt-users] Scrip question

Hi RT 3.8.7 MySQL I have been asked to do the following: when updating a ticket and a specific User is selected as the new Owner, I will Force that User to be the new Owner. We have several Users which I need to Force as new Owners. Is it possible to create a Scrip to do this? Should I use the

Re: [rt-users] RT 3.9.6 Search Features Missing.

gt; > I suppose it's time to make RT4 install into /opt/rt4 ;) >> >> -Chris >> >> Am 22.11.2010 17:24, schrieb Jesse Vincent: >> > >> > >> > >> > On Mon, Nov 22, 2010 at 11:20:06AM -0500, Roman Steven wrote: >> >> Hi, &g

[rt-users] RT 3.9.6 Search Features Missing.

Hi, I installed RT 3.9.6 on a Ubuntu 10 server, and so far I like it. What I am not seeing is the ability to click on the search link features like edit search , advanced, show results and bulk update. I do see html under /opt/rt3/share/html/Search, just not in the menus. Do I need to configur

[rt-users] Googleish Searches

Hi, I really appreciate the googleish search feature. I would like to use it more, but would like to restrict the searches based on date ranges, custom field values, etc. Has anybody out there done this and is willing to share the code? Is this in the works for a future release? Thanks, Roman

[rt-users] Re: RT 4

Instead of adding rows and expanding the width of the Content field to make it bigger, have it open in a window with the ability to adjust it's size. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpr

[rt-users] rt::date question

HI, I'm using rt 363. I've created some dates using rt::date in the ->ISO format. They look like they are being stored in gmt , but I would like to display them in est. These dates I am creating are not part of any ticket. Is there any method I can use to display them in est? I am not able to

[rt-users] Add message to Results

Hi, I would like to display a message in the results section. I believe this has been covered, but I can't seem to find it in the wiki or by searching the archives or my own saved messages. Can somebody steer me to right location? Thanks, Roman ___ h

[rt-users] How to describe RT 3.6.X

Hi, I am thinking of preparing some documentation for my users and was wondering if there is any definitive way to describe the various parts of the RT online forms. Like at the top, we have a System Navigation Bar, below that the Create Ticket Bar, and so forth. Has anybody done this or point

[rt-users] rt361 reporting question

release? Thanks for listening! Roman Steven ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials

[rt-users] Remove query

Hi, We are using rt361 How can I permanently delete a search from RT System's saved searches? This is what I am doing now: 1. Start at RT at a glance 2. Click on Edit for the search I want to delete 3. Click on You can also edit the predefined search itself: Search -> SearchName 4. Click on

[rt-users] Enable Disabled Field

Hi,Is there any way to enable a disabled custom field?  I can see the the disabled value in the custom field table, so is this the only place I need to change?  If it's not too much work and it's not already there, could there be a feature added to RT to enable disabled fields? Thanks _

[rt-users] Custom Field Validation

Hi,Using rt 361Does the ModifyAll form use custom field validation?I can see where it is used in the Create form      '/Elements/ValidateCustomFields',If it isn't, would it be hard to implement something similar to ModifyAll? Thanks ___ http://lists.bestp

[rt-users] RT At A Glance

HI,I've added several new statuses, but they are not being picked up in the RT At A Glance.  I know where to modify the code for RT 345 to include  those statuses, but I'm not sure how to do this wiht RT 360. Thanks,Roman ___ http://lists.bestpractical.co

Re: [rt-users] scrip questions

then generates: john doe - Given to jane doeThanks again, Roman On 5/27/06, Ruslan Zakirov <[EMAIL PROTECTED]> wrote: On 5/12/06, Roman Steven <[EMAIL PROTECTED]> wrote:> Hi,>>  I have a need to change ownership of a ticket when the person working on> the ticket is not the own

[rt-users] scrip questions

Hi, I have a need to change ownership of a ticket when the person working on the ticket is not the owner via a scrip.  But it won't change the owner.  I've tried the following with no success. $self->TicketObj->SetOwner( $StaffName,'Force')  $self->TicketObj->SetOwner( $StaffName,'Steal') Als

[rt-users] scrip and transaction

I have a scrip which is supposed to run on a transaction. Does creating a ticket count as a transaction and therefore the scrip will get executed? Also, if in the scrip I am changing some ticket values, do they also count as transactions and therefore the scrip will execute as well ? Roman _

[rt-users] Add to Description

I would like to add information to the Description field using a scrip.  Which method should I use? Thanks ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROT