[rt-users] RT::Authen::ExternalAuth (?) issue

s' => 'cn', 'WorkPhone' => 'telephoneNumber', 'Address1' => 'streetAddress', 'City' => 'l', 'State'

Re: [rt-users] RT::Authen::ExternalAuth (?) issue

o User" seems to support this. Is this happening > after user is idle for a while? Do they not have "refresh every blah" > set on the page? It does look like that. The idle time isn't the issue though, unless I've somehow inadvertently set an idle timeout of less

Re: [rt-users] RT::Authen::ExternalAuth (?) issue

e-import the RT data. There are no "drop table"s in the dump, but still, I'd better take a closer look at that. Thanks, -r -- Roy McMorran Systems Administrator MDI Biological Laboratory mcmor...@mdibl.org ___ http://lists.bes

Re: [rt-users] RT::Authen::ExternalAuth (?) issue

Roy McMorran wrote: > Mike Peachey wrote: > >> Just one thing Roy, when you did your upgrade to 3.8.2 can you confirm >> for absolute certainty that you ran the 4.0->4.1 schema upgrade bit from >> UPGRADING.mysql ? >> >> > > Interesting. I

[rt-users] RTFM 2.2.1 upgrade issue

ht know where I went wrong? Thanks, Roy PS: Solaris 10, Perl 5.8.8, Apache 2.2.6, mod_perl 2.0.3, MySQL 5.0.45 -- Roy McMorran Systems Administrator MDI Biological Laboratory [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo

Re: [rt-users] RTFM 2.2.1 upgrade issue

post-upgrade) none of the custom fields are selected for any class, hence no content. I can enable the custom fields manually, but the formatting is hosed (what was entered as WikiTextSingleBody now shows up in Body). Thanks, -r -- Roy McMorran Systems Administrator MDI Biological La

Re: [rt-users] RTFM 2.2.1 upgrade issue

Roy McMorran wrote: Kevin Falcone wrote: On Nov 1, 2007, at 9:22 AM, Drew Barnes wrote: I found that I had to upgrade to 2.1 and run the associated scripts first, then upgrade again to 2.2.1. Perhaps I'll try that. OK, I backed out and re-upgraded as far as 2.1.40 and had the same r

Re: [rt-users] RTFM 2.2.1 upgrade issue

Roy McMorran wrote: Kevin Falcone wrote: I'm updating the upgrade instructions to get ready for 2.2.2 so I'm interested in seeing what you need to do to get safely upgraded. What I'm seeing is that (post-upgrade) none of the custom fields are selected for any class, hence no

[rt-users] Delete articles via CLI?

Hi all, Is there a way to delete articles (i.e. RTFM) via the command line? I couldn't find a way to do it with rt-shredder. I'm at 4.0.7 (just upgraded from 3.8.8 + RTFM). Thanks. -- Roy McMorran Systems Administrator MDI Biological Laboratory mcmor...@mdibl.org ---

[rt-users] Modify ticket 'body' after extracting custom fields?

re extracted) so that it only contains the free-form text from the 'Description' field that was provided by the form. Can anyone suggest how I might approach that? Thanks! -- Roy McMorran Systems Administrator MDI Biological Laboratory mcmor...@mdibl.org

Re: [rt-users] Modify ticket 'body' after extracting custom fields?

On 2/4/13 6:54 AM, Christian Loos wrote: Am 30.01.2013 17:31, schrieb Roy McMorran: Greetings, I'm receiving incoming tickets from a web form. Certain required form fields (e.g. operating system, asset tag, etc.) are being extracted into custom fields, and that's working well. I

Re: [rt-users] Modify ticket 'body' after extracting custom fields?

On 2/4/13 2:52 PM, Kevin Falcone wrote: On Wed, Jan 30, 2013 at 11:31:05AM -0500, Roy McMorran wrote: I'm receiving incoming tickets from a web form. Certain required form fields (e.g. operating system, asset tag, etc.) are being extracted into custom fields, and that's working well.

Re: [rt-users] Modify ticket 'body' after extracting custom fields?

incoming email from a MailPlugin, it isn't really advisable since you lose any method of debugging what happened. We often do what Dan suggested for clients. -kevin OK, noted, I shall give that a try. Thanks everyone! -- Roy McMorran Systems Administrator MDI Biological Laboratory mcmor...@mdibl