[rt-users] How do I best clean out a RT database?

hat would easily clean up 2/3s of the database. Is there a best practices method to go about doing this? We're on RT 3.6.6 -- Ryan Stepalavich Systems Administrator S&S Worldwide, Inc. (800) 537-3451 Ext. 2195 http://www.ssww.com Discover RT's hidden secrets with RT Ess

Re: [rt-users] User given Administrator Privelages - Still can't make changes

We need the user to be able to add Ticket Custom Fields for queues. (Configuration/Queues/*Queue*/Ticket Custom Fields). -- Ryan Stepalavich Linux & Windows Administrator S&S Worldwide, Inc. (800) 537-3451 Ext. 2195 http://www.ssww.com

[rt-users] User given Administrator Privelages - Still can't make changes

Good Morning, We have a user that was just given administrator privelages to make some queue changes, but he cannot make any changes (given error "Access Denied"). Is there any tweak in the MySQL database so that I can forcefully grant him access to RT? We're running RT 3.6

Re: [rt-users] RT-Users Digest, Vol 54, Issue 81

been checked. > Anyway, let me know this stuff, I'm anxious to figure it out. > > > Kenn > LBNL > > On 9/24/2008 9:12 AM, Ryan Stepalavich wrote: >> Kenn, >> >> She's doing a simple search. Owner = $USER, Status = Open. It's >> really ANY custo

Re: [rt-users] RT-Users Digest, Vol 54, Issue 81

s trying to get? If she is trying to pull -a Custom Field from tickets in the queue and she does not have -"SeeCustomField" for that CF, then it won't work. Permissions are part -of the checks Query goes thru for seeing data. Hope this helps. - -Kenn -LBNL -- Ryan Stepalavich L

[rt-users] Single user can't see Search Results

users can see their tickets just fine (even hers!). We've given her godly access privileges to her particular queue. Whatever this issue is, it's limited to her. Thanks for the help in advance! -- Ryan Stepalavich Linux & Windows Administrator S&S Worldwide, Inc. (