Re: [rt-users] Collect Feedback via CustumField and Link

ThJu, I implemented this feedback/customer satisfaction system on a previous RT installation. I created a queue with a custom field for a satisfaction rating (1 -> 5). The feedback form was a simple Perl CGI.pm page. The link provided by the outgoing RT email include the ticket ID in the CGI

Re: [rt-users] Asset link search

1) The asset number is also displayed just below the RT menu. 2) I see this requiring a code extension to have the query run against both tables as it currently runs against ticket titles and not articles or assets. Keith From: rt-users-boun...@lists.bestpractical.com [mailto:rt-use

[rt-users] RT Shredder and Assets

I am doing some testing with Assets 1.0. It is possible to shred assets or will I need to delete data from the RTxAssets and RTxCatalogs tables? Keith Schincke Data Systems Lead keith.schin...@bcm.edu -- RT Training London, March 19-20 and Dallas May 20-21 http://bestpractical.com/training

Re: [rt-users] Problem with Input must match [Digits]

To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Problem with Input must match [Digits] On Wed, Mar 05, 2014 at 12:59:06PM -0600, Schincke, Keith wrote: >I created a custom field of the type Enter one value and used the input > validation of Digits. > >Interesti

[rt-users] Problem with Input must match [Digits]

I created a custom field of the type Enter one value and used the input validation of Digits. Interestingly, "0" is not a valid input. "1" and "00" are valid input. "-0" and "-1" obviously do not match the "^[\d.]+$" regular expression. I have tested this on RT 4.2.2 and IE10 and FF27. My Rege

[rt-users] Assets 1.0 - reports

I am looking at the Assets 1.0 module and there does not seem to be a way to save an asset search or export the data to an XLS or CSV format. Could the asset search be derived from the ticket search and inherit the features and functionality already provided? Keith Schincke -- RT Training Lo

[rt-users] Assets 1.0 Question - Ticket to asset linking

I am running RT 4.2.2 and Assets 1.0. >From an asset, I can create a linked ticket. Is there a way to link and existing ticket with an asset? It does not appear that new tickets created via email or a web form can be linked to an asset. Keith Schincke -- RT Training London, March 19-20 and D

Re: [rt-users] RT3 - login history recorded?

Couldn't this be accomplished by increasing your log level from 'error' to 'info'? I think this would login (and a lot of other activity) to your RT logging destination. Keith Schincke CAP, LPIC-1, RHCA, RHCSS Team Lead IT Security System Administration, ITAMS Building 46, Room 110A email to: k

Re: [rt-users] RT 4.0.5 smrsh and EX_TEMPFAIL

I have ran into this problem in the past. What happens when you interact with the rt-mailgate from the command line? I used my the same command line as aliases file and manually provided a basic email message. The resulting error message put me on the correct path for my problem. Keith Schinc

[rt-users] Linked Custom Field Display Issue

Our RT instance is 3.8.11 and our web browsers are IE 7 & 8 and a variety of FF versions. I have created a "Select One" custom field for work areas and another "Select One" customer field as applications. The applications listed depend on the work area selected. We are able to create tickets and

Re: [rt-users] webmux.pl - Insecure dependency in chdir while running with -T switch

require File::Glob; my @files = File::Glob::bsd_glob("$RT::MasonDataDir/obj/*"); File::Path::rmtree([ @files ], 0, 1) if @files; } 1; Kim P On 2011-01-18 02:32, Schincke, Keith D. (JSC-IT)[DB Consulting Group, Inc.] wrote: What are the directory permissions to the perl mo

Re: [rt-users] webmux.pl - Insecure dependency in chdir while running with -T switch

What are the directory permissions to the perl mode? One of the directories or the Path.pm file may not allow the web process to access the file. Keith Sent from my Verizon Wireless Phone - Reply message - From: "Kim Pedersen" Date: Mon, Jan 17, 2011 11:28 pm Subject: [rt-users] webmu

RE: [rt-users] Custom Search Possibilities

Have you tried the below? LastUpdated > '-2 days' Keith -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mathew Snyder Sent: Thursday, December 27, 2007 4:20 PM To: [EMAIL PROTECTED] Subject: [rt-users] Custom Search Possibilities A colleague asked me

RE: [rt-users] RT feature question on rights inheritance

I will give it a test drive after I get my mirrored instance up an running. Thanks for the suggestion. Keith -Original Message- From: Jesse Vincent [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 20, 2007 11:18 AM To: Schincke, Keith D. (JSC-IT)[MEI] Cc: Jesse Vincent; rt-users

RE: [rt-users] RT feature question on rights inheritance

the global rights, I could use it on my special queue and manage the rest from the global rights. Let me know if you have any questions. Keith -Original Message- From: Jesse Vincent [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 20, 2007 10:32 AM To: Schincke, Keith D. (JSC-IT)[MEI

[rt-users] RT feature question on rights inheritance

I am currently using RT 3.6.1 from debian stable. Is it possible in this version or a future version for a queue not to inherit the global queue rights? Keith ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOL

RE: [rt-users] Problem on wiki.bestpractical.com

I cannot read it but it looks like a user (guguoqing) is adding translations to the pages. Keith -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Emmanuel Lacour Sent: Monday, November 19, 2007 10:43 AM To: rt-users@lists.bestpractical.com Subject: [rt-us

Solved: RE: [rt-users] Problem accessing RT located behind an apache proxy

Message- From: Andrew Smith [mailto:[EMAIL PROTECTED] Sent: Tue 10/30/2007 12:42 AM To: Schincke, Keith D. (JSC-IT)[MEI] Cc: Kris Boutilier; rt-users@lists.bestpractical.com Subject: Re: [rt-users] Problem accessing RT located behind an apache proxy Hi Keith, Just a stab in the dark, have you

RE: [rt-users] Problem accessing RT located behind an apache proxy

0.0.0.1/rt/ [P,L] RewriteRule ^/rt/(.*)$ https://10.0.0.1/rt/$1 [P,L] ProxyRequests off SSLProxyEngine on ProxyPass https://10.0.0.1/ ProxyPassReverse https://10.0.0.1/ -Original Message- From: Kris Boutilier [mailto:[EMAIL PROTECTED] Sent: Mon 10/29/2007 11:38 AM To: Schincke, Keith

[rt-users] Problem accessing RT located behind an apache proxy

Hey Guys, I am having issues accessing parts of my RT installation while it is located behind an apache proxy. My configuration is: RT is installed on a server on a private network. Apache is installed on a server on the public network that will proxy with mod_rewrite access to the RT serv

RE: [rt-users] Triggering scrips on add/delete Ccs

Did you copy in the space in the "- >"? There should be no white space there in your Perl code. It should look like "->". Just an attempt at an easy answer. Keith -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tim Wilson Sent: Thursday, October 18, 2

RE: [rt-users] Trouble with rt-mailgate

This error message looks simular to one noted yesterday. A one line patch was posted to list by Jessie earlier today. Keith -Original Message- From: [EMAIL PROTECTED] on behalf of Eric Hunter Sent: Wed 9/26/2007 3:25 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Trouble wi

RE: [rt-users] How to change the Owner from UID to "Real Name" attribute

Hey Prakash, In your html/Ticket/Elements/ShowUserEntry file, change <%$User->Name%> to <%($User->RealName)>. You should save the new file into your local RT html directory. I have written a couple of patches to do this in other areas: http://rt.bestpractical.com/view/AdminUser-fullname-list-3.6

RE: [rt-users] Best ways to create a web based ticket submissionwithout login?

I had to make a simular form locally. I used Perl CGI to generate the basic form. I used RT;, RT::Ticket, RT::Current_user and RT::Interface::CLI; to create the ticket. The cgi script is fairly simple. If there are no parameters, print the form. Otherwise, marshel the arguments and create a ticke

RE: [rt-users] Accessing requestors' names

Hey Tim, The inspiration for this answer came from the RT code (html/Ticket/Elements/ShowRequestor). It should march through all of the requestors of the ticket and add their RealName or email address to user list array. This array will then be joined into a scaler. You could either work with each

RE: [rt-users] rt3 and LDAP auth

Hey Noah, Have you looked at the below wiki entry? http://wiki.bestpractical.com/view/LDAP Keith -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Noah Sent: Thursday, August 16, 2007 12:55 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] rt3

[rt-users] Section 508 compliance

Hey Guys, The Best Practical web site says they are working to get RT 508 compliant. Has version 3.6.1 or newer been validated? If it has not been validated, how has any users handled this issue? Thanks for any information, Keith ___ http://lists

RE: [rt-users] Sorting Issue for RT 3.6.1

Thanks Ken. I will see if I can write a quick local update that will change the sorting on these pages. Keith -Original Message- From: Kenneth Marshall [mailto:[EMAIL PROTECTED] Sent: Thursday, August 09, 2007 10:47 AM To: Schincke, Keith D. (JSC-IT)[MEI] Cc: rt-users

[rt-users] Sorting Issue for RT 3.6.1

Hey Guys, We are configuring our RT 3.6.1 installed with apt on Debian etch and are seeing a sorting issue when granting user specific rights. All of the users are displayed in the as created order instead of user name order. Here are two locations where this can be seen: Configuration->Queue

RE: Re[4]: [rt-users] Attachments table of RT's Mysql database

You could do that or just have 'ondisk' be a new encoding type added at the end of the list. The Content field of the data base could store the path to the file relative to a config option. I would suggest a file size threshold option if RT starts using the file system to store attachements. Th

RE: [rt-users] Create multiple tickets from a template

before the parent ticket can start. Keith Schincke -Original Message- From: Kenneth Marshall [mailto:[EMAIL PROTECTED] Sent: Thursday, June 14, 2007 4:05 PM To: Schincke, Keith D. (JSC-IT)[MEI] Cc: RT-Users@lists.bestpractical.com Subject: Re: [rt-users] Create multiple tickets from a

RE: [rt-users] Create multiple tickets from a template

unless ( $child_id ) { $RT::Logger->debug(">>Error : ". $errormsg); return undef ; } } -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Schincke, Keith D. (JSC-IT)[MEI] Sent: Wednesday,

[rt-users] Create multiple tickets from a template

Hey Guys I am using RT 3.6.1 on a Debian etch server with a mysql backend. I am trying to create multiple tickets in the approval queue each with an owned by a member from the approval group with the idea that the parent ticket is approved when each member of the group has approved of their appr