The way i want this to work - any user on our domain can send an email to an email account and a ticket gets added for them and rt sends them a confirmation email of ticket creation. The tickets may go into a general catagory and we can manually move them into different catagories.
Where i'm at - mailgate fetches the emails and sends any user that doesn't have an account a reply email saying 'Could not load a valid user'. I don't want to create hundreds of rt users nor feel it really necessairy to set this up with ldap when i want to accept any and all emails from this domain as tickets - or just accept any and all emails if that is much easier. i hope this is enough to go on, i've been on google for days and i can't figure out how to do this. I haven't done any serious mods to the site config other than what is needed to get it up. Let me know if i need to provide any additional information. This is becoming a pain since the system pretty much does what we want out of the box. Thanks my system info: Ubuntu Dapper LTS Linux tkt.fqdn.org 2.6.15-29-amd64-server #1 SMP Mon Sep 24 17:31:58 UTC 2007 x86_64 GNU/Linux RT request-tracker3.4_3.4.4-1_all.deb Apache Server version: Apache/2.0.55 Server built: Aug 16 2007 22:24:22 MySQL Server version 5.0.22-Debian_0ubuntu6.06.5-log Protocol version 10 Connection Localhost via UNIX socket UNIX socket /var/run/mysqld/mysqld.sock .fetchmailrc # .fetchmailrc poll mail.fqdn.org username foo password bar mda "/usr/bin/rt-mailgate --url http://tkt.fqdn.org/rt/ \ --queue general --action correspond" _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
