Hi,
We are using RT4.02 for our IT service Center with SLA module defining start
and due date (Response time and resolution time as defined in RT_Siteconfig.pm).
My concern right now is to find a way to report Performance against the SLA at
two level:
- Response time
-
Zakirov
Sent: lundi 28 novembre 2011 16:17
To: Bart
Cc: Soula, Christophe; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] SLA module in international environment
On Mon, Nov 28, 2011 at 5:24 PM, Bart b...@pleh.info wrote:
I've had similar problems when making scrips where you compare two
:
Business::Hours 0.10
Business::SLA 0.05
Christophe
-Original Message-
From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of
Ruslan Zakirov
Sent: jeudi 24 novembre 2011 12:23
To: Soula, Christophe
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] SLA
[mailto:ruslan.zaki...@gmail.com] On Behalf Of
Ruslan Zakirov
Sent: lundi 28 novembre 2011 20:38
To: Soula, Christophe
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] SLA module in international environment
On Mon, Nov 28, 2011 at 9:30 PM, Soula, Christophe
cso...@hach-lange.com wrote:
Dear
-users-boun...@lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: lundi 21 novembre 2011 16:15
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] International usage of a single RT instance
On Mon, Nov 21, 2011 at 08:43:54AM +0100, Soula, Christophe wrote:
I try to implement
@lists.bestpractical.com
Subject: Re: [rt-users] International usage of a single RT instance
On Tue, Nov 22, 2011 at 02:32:56PM +0100, Soula, Christophe wrote:
Mod_perl is used in our case but reading docs/web_deployment.pod do
not give me any direction or I forget to read the right line...
I have try
I try to implement for my international company request tracker version
4 as a single instance to support our IT helpdesk activities.
I have two main helpdesk team : one in France and one in US
Customer able to send request are coming from everywhere in the world
I have a different queue for
