Re: [rt-users] Ticket Queries w/ History?

On Tue, Jun 17, 2008 at 9:34 AM, Jason Fenner <[EMAIL PROTECTED]> wrote: > Jean-Sebastien Morisset wrote: > > Hi everyone, > > > > When running queries for tickets, all the fields appear to be available > > for display, except the replies, comments, etc. Is there a way to > > include a ticket's 'h

Re: [rt-users] newbie needs help to move ticket to different queue

Unless I'm missing something in your question: just click on the 'Basics' link in the navigation bar and select the Queue: pulldown and select the queue you want it to go into (then save changes by clicking the 'Save Changes' button). Steve On Tue, May 27, 2008 at 12:42 PM, Sells, Fred <[EMAIL PR

Re: [rt-users] Question on display of dates on queries

time to pursue it). If you do get it to work, please educate the rest of us :-). Thanks, Steve Holmes On Tue, Apr 1, 2008 at 2:46 PM, Kenneth Crocker <[EMAIL PROTECTED]> wrote: > To all, > > >A user came to me with a good question; how do I get the due date, > or

Re: [rt-users] RT Reporting - We need your wishlists

the rt command, but it isn't straight forward. An easy way to do it would be great. Of course the word 'weekly' is key. We would want to be able to say 'from date - to date' or ' since date' or 'last 7 days'. Thanks! Steve Holmes On Thu, Feb 14, 200

Re: [rt-users] Is a saved charts list on the home screen possible?

On 3.6.3: Do a search and create a chart. At the bottom save the chart. Then go back to your at a glance page and click 'Edit' in either of the two scrolling menus on the left find your saved chart and select it and copy it over the to box on the right by clicking on the arrow. scroll down to the

[rt-users] Help with Due date format change

meone just point me to the right location? Thanks, Steve Holmes Purdue University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover R

[rt-users] change date format in query results

o find it. Can anyone point me to it? Thanks, Steve Holmes ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets wit

Re: [rt-users] Need some help getting html2mime to work

/etc/smrsh ( where i also found my rt-mailgate from when i first installed rt3) so now i get the error === smrsh: cannot use | in command 554 5.0.0 Service unavailable Thanks for anymore help On 3/12/07, Steve Holmes <[EMAIL PROTECTED]> wrote: >

Re: [rt-users] Can't create new tickets, new problem

s installing software, applying updates, etc, much more simpler. James Moseley "Steve Holmes" <[EMAIL PROTECTED] m> To Sent by: "[EMAIL

Re: [rt-users] Can't create new tickets, new problem

Sorry, but we don't use sun's apache nor sun's perl. Unfortunately this RT server is on one of the central staff servers so backing out patches would be a very problematic. I might test an RT install on a different box, just to see if it makes a difference. Thanks anyway, Steve. On 3/12/07, [EM

Re: [rt-users] Need some help getting html2mime to work

You need a symlink in your sm.bin directory pointing to the html2mime executable. The sm.bin directory might be in /var/adm, depending on your sendmail configuration. See man smrsh(1M). Steve On 3/10/07, Randy Paries <[EMAIL PROTECTED]> wrote: Hello, I found this article http://wiki.bestpracti

Re: [rt-users] Can't create new tickets, new problem

ossible... James Moseley "Steve Holmes" <[EMAIL PROTECTED] m> To Sent by: "[EMAIL PROTECTED]" [EMAIL PR

Re: [rt-users] Can't create new tickets, new problem

e if I can find anything that stands out. Thanks, Steve On 3/7/07, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: Which Solaris patches were installed? Have you tried backing out of them? James Moseley "Steve Holmes" <[EM

[rt-users] Can't create new tickets, new problem

x27;t modified RT or the mysql server at all in many weeks. However, Solaris patches were applied last night. Unfortunately, I can't see anything has changed in the RT or the mysql install. And SearchBuilder is up to date according to CPAN. Appreciate any ideas of where to look. T

The RT wiki and a small flame (was: Re: [rt-users] Creating tickets from external form)

pages of links, most of them have nothing to do with REST (I still haven't found the relevent article) and I can't take time to go through them all to find it. Sorry for the rant. I'm just frustrated with the wiki. Steve Holmes. On 3/5/07, Roy El-Hames <[EMAIL PROTECTED]>

Re: [rt-users] Preferences

Yes, the ModifySelf right should do it. Steve. On 2/1/07, Mathew Snyder <[EMAIL PROTECTED]> wrote: I have one user that doesn't have the Preferences menu item. He belongs to the same group as everyone else and they do have that. Unfortunately, our groups/rights are so botched up right now tha

[rt-users] To: header on outgoing email from RT

can't find any information in the 3 repositories of wisdom. Any pointers? Thanks, Steve Holmes Purdue University ITaP/TLT ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial suppo

Re: [rt-users] RT Essentials -- how relevant to 3.6.3?

Right you are. I should have checked before posting. There must have been something else that I was thinking of besides CF. I have the First Edition (is there another???). Thanks, Steve. On 1/18/07, Scott Golby <[EMAIL PROTECTED]> wrote: > On the topic of custom fields it just says they are

[rt-users] Outgoing email To: header

il archive and in the book :-). If you just want to tell me where to go read about it I welcome it. [RT 3.6.1, sendmail, Solaris 10, apache 2.x, mysql 5.0.x] Thanks, Steve Holmes ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Comm

Re: [rt-users] RT Essentials -- how relevant to 3.6.3?

in a later version of RT. I think the next edition should be twice as long with a lot more detail on the nitty gritty. Steve Holmes On 1/17/07, Jason Fenner <[EMAIL PROTECTED]> wrote: Joe Casadonte wrote: > Just wondering how relevant the first edition of RT Essentials is to > the curr

[rt-users] problem installing RT 3.6.1

gle and haven't come up with anything useful. Any suggestions? Thanks, Steve Holmes Purdue University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial suppo