Re: [rt-users] Asset Tracker in RT 4.4

2016-04-18 Thread Tony G Palomino
Anybody from Best Practical on this thread, and able to chime in on the availability of custom asset queries in an upcoming release of Assets for RT? On Sun, Apr 17, 2016 at 6:06 AM, studogg wrote: > I am running RT 4.0.17 and want to upgrade to 4.4. > > We use Asset Tracker and would like to co

Re: [rt-users] Unique custom fields for assets

2016-03-15 Thread Tony G Palomino
Interested as well! Perhaps if you post to the list, others can help make it less "crappy". ;) On Tue, Mar 15, 2016 at 1:33 PM, Joop wrote: > On 15-3-2016 17:34, Seever, Kenny wrote: > > Kyle, > > > > Thanks for the reply. If possible would you be willing to share what you > have? This will

Re: [rt-users] RT 4.4 Assets

2016-01-21 Thread Tony G Palomino
1. Assets can be linked to other assets (refers to, etc) 2. Assets can be associated with multiple people through a variety of roles. On Thu, Jan 21, 2016 at 4:45 PM, Armen Tashjian wrote: > I have not had the opportunity to upgrade to 4.4, however I was curious > about how assets could interac

Re: [rt-users] Extract Custom Fields -

2015-12-22 Thread Tony G Palomino
In our instance we extract information from email headers on ticket create. Our template looks something like: RTcustomfieldname1|X-header-name-1|.* RTcustomfieldname2|X-header-name-2|.* RTcustomfieldname3|X-header-name-3|.* I can see what you're trying to do with your template, but unfortunatel

Re: [rt-users] RT-Extension-Assets : Howto change Elements/MyAssets to show assets for all users

2015-08-25 Thread Tony G Palomino
We at Reed recently sponsored an updated version of Assets, which allows for ticket-like asset searching, and saved asset searches. You'd be able to build a saved search that displays all assets in a catalog, with custom display formatting to boot. This is in version 1.06, but it doesn't appear t

Re: [rt-users] Locating "The RT System itself "

2015-07-27 Thread Tony G Palomino
The link below might be what you're looking for. I've changed some English phrasing in our instance with this method. http://www.gossamer-threads.com/lists/rt/users/128086 Tony On Mon, Jul 27, 2015 at 3:05 AM, Josep Manel Andrés wrote: > Does it help? > > machine:# grep -ri "The RT System its

[rt-users] RT4 adjust column width(s)?

2012-12-13 Thread Tony G Palomino
Hi all, I'm looking for a way to manually specify a column width in search results. I'm running RT 4.0.5 at the moment. I have a search which displays fields in one long row (which is what I want). I don't mind if most of the fields wrap text, but it hurts my eyeballs when a date field wra