[rt-users] Change transaction creator

Hello, I want to change the creator of the transaction, if it is done lets say via REST, in other words if creator is REST_USER change it to USER_1. Is that possible? I guess that the Creator is set in RT::Record-Create method? -- View this message in context:

Re: [rt-users] Uploading image to Image CustomField via REST

Bump -- View this message in context: http://requesttracker.8502.n7.nabble.com/Uploading-image-to-Image-CustomField-via-REST-tp59382p59428.html Sent from the Request Tracker - User mailing list archive at Nabble.com.

[rt-users] Uploading image to Image CustomField via REST

Is it possible to post image for ticket customfield via rest? -- View this message in context: http://requesttracker.8502.n7.nabble.com/Uploading-image-to-Image-CustomField-via-REST-tp59382.html Sent from the Request Tracker - User mailing list archive at Nabble.com.

Re: [rt-users] Can't add multiple attachments on reply

The problem was with the outdated Update.html file in my local/ folder, which did not had input name=Token type=hidden line. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Can-t-add-multiple-attachments-on-reply-tp58683p58719.html Sent from the Request Tracker -

[rt-users] Can't add multiple attachments on reply

I can't add multiple attachments on reply ticket page. If I try to add another file, it replaces the one I attached before. Logs show no unusual errors. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Can-t-add-multiple-attachments-on-reply-tp58683.html Sent from the

Re: [rt-users] Can't add multiple attachments on reply

I click reply on ticket menu. I click Choose a File I click Add More Files (the page refresh and I see the file I choosen in Attached file: with checkbox for deletion) I click Choose a File (to add another file) I click Add More Files (the page refresh and I see the file I choosen in Attached

Re: [rt-users] Can't add multiple attachments on reply

How can I flush all session data? Truncate sessions table? -- View this message in context: http://requesttracker.8502.n7.nabble.com/Can-t-add-multiple-attachments-on-reply-tp58683p58687.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training November 4 5

Re: [rt-users] Can't add multiple attachments on reply

Hmm, no help from this. I get this not working on reply action, on creation of ticket I can add multiple files -- View this message in context: http://requesttracker.8502.n7.nabble.com/Can-t-add-multiple-attachments-on-reply-tp58683p58689.html Sent from the Request Tracker - User mailing list

Re: [rt-users] Can't add multiple attachments on reply

What is more, after the file is replaced by the second selected file, the attachment is not added to the ticket at all -- View this message in context: http://requesttracker.8502.n7.nabble.com/Can-t-add-multiple-attachments-on-reply-tp58683p58690.html Sent from the Request Tracker - User

Re: [rt-users] Catch all ticket changes in one scrip

Another question. Are the transactions of changes to a ticket made by web UI (fields selected in web ui) and by scrips, that change some other value because one of values was changed by UI, assigned to the same TransactionBatch? 2014-09-23 02:24, Alex Peters [via RequestTracker] rašė: You

Re: [rt-users] Catch all ticket changes in one scrip

I made a new installation. This is the log, which I got from changing tickets /*Subject, Status, Priority and Due*/ on queue */General/* with /*1 scrip in TransactionBatch*/ mode (CustomCondition: 1; Custom action preparation code: 1; Custom action commit code: 1;), no extensions installed.

Re: [rt-users] Catch all ticket changes in one scrip

I would try to explain my situation again. I want to make AfterAllTicketChanges scrip, which will work in TransactionBatch mode, and fire after all changes to the ticket was made on update off any ticket information. Now, when I change the SLA field, it changes the the Due and the priority of

Re: [rt-users] Catch all ticket changes in one scrip

I think that the Due and Priority may be the problem. Here I changed Subject, Status, Due, Priority (SLA not changed), and still I get separate TransactionBatch run for each (Subject,Status), (Due), (Priority). The last two fires two separate Batch Scrip commits. -- View this message in

Re: [rt-users] Catch all ticket changes in one scrip

There is only one scrip in TransactionBatch mode applied to my test Queue. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Catch-all-ticket-changes-in-one-scrip-tp58372p58586.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT

Re: [rt-users] Catch all ticket changes in one scrip

The last two transactions is because of SLA was changed and the due and priority must be changed accordingly. How can I get my scrip run after these two last transactions, because now it is ran first (Found 1 scrips for TransactionBatch stage with applicable type(s)

Re: [rt-users] Catch all ticket changes in one scrip

How should I make my TransactionBatch scrip run after all changes inducing scrip? Is it enought if it is the only scrip in batch mode? Because now I get this batch scrip run after every different type transaction (3 changes - status, subject, customfield - 3 times ran scrip in batch mode. Also I

[rt-users] Removing ticket links

Hello, How can I remove the links ticket is parent of? I do not need to remove the linked tickets but the link itself/ Is that possible? -- View this message in context: http://requesttracker.8502.n7.nabble.com/Removing-ticket-links-tp58484.html Sent from the Request Tracker - User mailing

[rt-users] using RT components in console script

I am trying to make a console script, which will get the hash of params form RT_SiteConfig.pm, and then call a mason component (component forms a pdf report and send it by mail). This script should be run by cron. I don't know how to include RT components correctly. While looking at rt-crontool,

[rt-users] Compile /Search/Chart not working

Hello, I want to compile the chart GD::Image for latter use like this: my $chart = $m-comp('/Search/Chart', Query = $Query, Console = 1, %ARGS); And modified code in /Search/Chart like this: %METHOD Plot %ARGS $plot = undef $Console = 0 /%ARGS %INIT my @types = ('png', 'gif');

[rt-users] Catch all ticket changes in one scrip

Hello, I'm trying to figure out, how can I catch all the changes made to ticket fields in one scrip. It would be like OnUpdateTicket script, which will gather all the changes made, and sync them with DB outside trought REST. Is there any solution, or maybe code example doing all of that in RT

[rt-users] Exporting Dashboard

Hello, Is there any way or solution, or maybe someone done it already for themselves for exporting dashboard. What I am looking for is like Subscription, where dashboard is send by email, just I want to save it to file (pdf, word, or at least html). How that can be archieved? Regards --

[rt-users] Combobox not rendered and working correctly

Hello, In my bulk update page, the Combobox type CF are not rendered correctly. Also if I choose the value in badly rendered field and try to update it, nothing happens. http://requesttracker.8502.n7.nabble.com/file/n57971/error.png -- View this message in context:

[rt-users] JSON data from chart query

Hello, How can I get data in JSON format from REST or other way using the query used to form the chart? Regards -- View this message in context: http://requesttracker.8502.n7.nabble.com/JSON-data-from-chart-query-tp57936.html Sent from the Request Tracker - User mailing list archive at

[rt-users] Exporting charts

Hello Is there any way to export charts or chart data from RT in excel, pdf, or maybe json for data? Or how to get Json data, used in charts using the query string displayed below the chart? Regards -- View this message in context:

[rt-users] Cancel all scrips on custom resolve

Hello, I want to create a custom resolve action - silent resolve. Is it possible somehow to tell RT that, if I resolve ticket using my silent resolve it cancel all script, that fires on resolve or at least those that send email to the user and CC? -- View this message in context: