I'm having the hardest time binding RT to Active Directory. We've overcome
some initial hurdles but we're stuck at this last part. I was hoping someone
could help me diagnose this error. The initial user binds fine and my user
is found but then it fails when it tries to authenticate. Thanks for the
Here it is. Thanks Glenn.
Set($ExternalSettings, {
'My_LDAP' => {
'type' => 'ldap',
'server'=> 'ad.office.lbox.com',
'user' =>
'cn=thisisauser,cn=Users,DC=office,DC=lbox,DC=com',
'pass'
If I comment out group_attr then I get:
Use of uninitialized value $group_attr in concatenation (.) or string
This is my new config:
Set($ExternalSettings, {
'My_LDAP' => {
'type' => 'ldap',
'server'=> 'ad.office.lbox.com',
What do you make of the lines:
[debug]: LDAP Search === Base: CN=Users,DC=office,DC=lbox,DC=com == Scope:
base == Filter: (member=CN=David
Neudorfer,OU=Lunchbox,DC=office,DC=lbox,DC=com) == Attrs: dn
(/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:256)
[debug]:
That did it! Thank you Glenn.
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Removing group and group_attr was what did it for me. Hopefully this helps
someone else in the future.
Set($ExternalSettings, {
'My_LDAP' => {
'type' => 'ldap',
'server'=> 'ad.office.lbox.com',
'port'
Completely did but thank you and at your suggestion I've removed RealName as
well. Thank you Thomas.
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