Thanks to all for their replies. As noted there are several ways to
accomplish this. Because it is necessary to enforce the
do-not-reply-directly-to-requestors behaviour, I have settled on
overriding the global Transaction template to force a Reply-To header
that points to the comment address. T
Hello List,
I have a single queue in RT for which I would like to have all
correspondence except from requestor and ticket owner to be handled as
comments. The goal is to allow the AdminCCs to discuss the ticket via
email without those emails going to the requestor.
I can see several ways of doi
