Try the below scrip applied directly to whatever queues you want Tickets
immediately resolved on. As for notifications that depends on how you have
those scrips setup. If the reply scrip is global you should change that to
apply only to queues you want replies sent out for.
Condition: On Create
Hi, this is possible.
>From what you are trying to accomplish all you should have to do is change
the notification scrip to use a user defined condition then use something
similar to the below for the condition.
#--begin condition--
if (($self->TransactionObj->Type eq "Set") and
($self->Transa
Hi Landon, below is some sql I wrote (I'm not too good at sql so some of it
could probably be optimized). It pulls a bunch of fields both system and
custom as well as the first comment on the ticket and names the columns
something friendly. Also it compensates for timezones since the db is in
UTC
I've searched around but haven't found a definitive answer to this.
How can I set the "Time Worked" to display in Hours on search results the
way "Time Left" does?
Any help is very much appreciated.
Thanks
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Hi, I have searched around for a while now and cannot find an answer so far.
I have a DateTime Custom field called "Effective". The value of this field
is sent out in emails on ticket creation.
So far I have changed settings in RT_SiteConfig for $DateTimeFormat and
$DateDayBeforeMonth but thos
