[rt-users] CF date fields not searchable by date

I have a Custom Field of type “Select date” called Incident_Date containing a date. Incident_Date: Wed Jul 03 2013 If I do a search using that field and a date nothing is returned Query: Queue = 'AIP-StudentServices' AND CF.{Incident_Date} = '2013-03-07' Any suggestions? RT version

Re: [rt-users] disable "New ticket in" button

PM, Kevin Falcone wrote: > On Fri, Feb 08, 2013 at 01:54:04PM -0800, jesse west wrote: > >we only allow tickets submitted thru a webform > >how can i disable the "New ticket in" button in RT at the top of the > page? > > The 'New Ticket In'

Re: [rt-users] disable "New ticket in" button

nevermind, i found it. /opt/rt4/share/html/Elements/CreateTicket -- *She blinded me with science, she tricked me with technology. ~ Thomas Dolby * -- Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T

[rt-users] disable "New ticket in" button

we only allow tickets submitted thru a webform how can i disable the "New ticket in" button in RT at the top of the page? [image: Inline image 1] <> -- Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T

Re: [rt-users] autoreply including article

i would like the body of the email to use the contents of the field "Content" from Article #4 rather than the text above. On Thu, Jun 28, 2012 at 9:34 AM, Kevin Falcone wrote: > > On Wed, Jun 27, 2012 at 03:15:31PM -0700, jesse west wrote: > >i see, i thought he mean

Re: [rt-users] autoreply including article

i see, i thought he meant to copy and paste the article into the template what would that look like to use the API in a template? i can't find any documentation on this... On Wed, Jun 27, 2012 at 3:09 PM, Kevin Falcone wrote: > On Wed, Jun 27, 2012 at 02:14:47PM -0700, jessepdx wrote: > > > > i