@Thomas
Good morning
My config is on default Settings No Custom Specified Parameters where set
I have ubuntu 10.04 lts
best regards john s.
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to help me
ps: could anyone clean up this threadfrom double entries
best regards john s.
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] error 127
best regards john s.
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/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:318)
So sth goes awry
Any further hints,clues or advices would be helpfully
best regards john s.
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on rt with an ad user my AD gives the following
message out:
xxx.xxx.xxx.xxx:2799 NTDS NoneTCP4 32 NonDSE Can't find
object 0.0 0
best regards john s.
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ubunturt3.52185: Flags [.], ack 283,
win 64239, length 0
13:27:25.897328 IP xxx.xxx.local.ldap ubunturt3.52185: Flags [R.], seq
165, ack 283, win 64239, length 0
may it could help
best regards john s.
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@Raphael
so are you using the good login on RT screen ?
Waht do you mean with an good login?
@Mike
Hello Mike
I have readed the 2 Articles and modified my config in such way ...
but the same error occurs ...
but i have found sth... on my AD, i 'll try to copy the infos which should
'
}
}
#}
);
So as far as you can see, the other version with clean comments and # signs
doesn't work.
But i don't know why
or if i walking completely off the track at the moment :-(
Best regards john s.
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Addition:
So i have make an tracelog over port 389 with tcpdump
The Result:
No request is going out if I try to authorize on RT
so i think the plugin doesn't work anymore ...
best regards john s.
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know what does it mean exactly
ps: i thought perl doesn't pay much attention on spaces
best regards john s.
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correctly and this will
benoticed if you try to restart apache
So.. thats not the problem
any other clue or idea?
best regards john s.
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'
}
}
);
best regards john s.
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Someone out there ?
best regards john s.
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)
Thanks in advance
best regrads john s.
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Hello
I'm trying to change the Logo with our Company ones
So I Followed the instruction here:
http://requesttracker.wikia.com/wiki/ChangeLogo
http://requesttracker.wikia.com/wiki/ChangeLogo
But it doesn't work.
My Configs are:
RT_SiteConfig:
et($rtname , examplecorp);
Set($Organization
In addition to the new config settings to display a logo, we have to use
the attached style sheet patch for it to actually work for us. This was
also reported in this ticket:
http://issues.bestpractical.com/Ticket/Display.html?id=14882
From your message below, it looks like you still have
Okay i tried to patch the file with the following command :
sudo patchrt-3.8.8-web2-style-sheet-logo.patch
it comes an error: Hunk #1 FAILED at 171.
so what's wrong?
best regards john s.
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Hello all
I try to integrate ExternalAuth-0.08 Modul in RT.
But i don't know exactly which system packages i need for it.. for only an
Authentifiaction with RT no
Samba or other stuff
My System is : Ubuntu 10.04
here is my Ldap Config:
# AN EXAMPLE LDAP SERVICE
Okay i'm done on my own
In case someone cares
Edit the /opt/rt3/share/html/QueueWizard/Admin/index.html File:
Replace all _owners entrys for your own admin group ( for example: _admins)
Replace all _support entrys for your own user group (for example: _user )
best regards john s
Hello all
Is it possible to use the Rt-Formtools extension which is dumped on github ?
or hasn't reached this version a stadium for normal use
best regards john s.
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Okay I'm done on my own .
if someone take care
/opt/rt3/share/html/QueueWizard/Admin/index.html
Replace all entrys with _owners by _(your group for the admin queue)
*without the brackets
and all entrys with _support by _( your group for the users in the queue)
best regards john s
=)
grettings john s.
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Solved
You can download the jsgantt-showsummary.diff directly here
https://github.com/bestpractical/rt-extension-jsgantt/raw/2f14824a18a73d9863522f3064a644186f417fd4/etc/jsgantt-showsummary.diff
jsgantt-showsummary.diff
best regards john s.
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Are my intentions not clear??
best regards john s.
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Okay maybe i have to Read before i think :)
I created an owner group and a support group for the specified queue
Any email adresses or sth else was not needed
And then it works ... but whats the purpose of these Groups ?
What is the point of that?
I want to make my own groups and
RT Version: 3.8.8
Hi everybody
I would like to use the Js Gant Extension
So i installed the Programm according to the Readme.
Everything is fine till to the the point at which i have to patch a file.
$ patch /path/to/Ticket/Elements/ShowSummary /path/to/showsummary.diff
But i can't
for one Queue out of another Queue.
Does that make sense? Therefore, if you are cloning a Queue, the only real
new stuff you would need is a description, perhaps a tag, and an email
address.
Kenn
LBNL
On Tue, Mar 15, 2011 at 3:49 AM, john s. firesk...@gmx.de wrote:
Hello all,
I think i
Hello all,
I think i have an fundamental problem to understand in which way these
Extension Works ...
So for my point of View:
This Extension can Clone an Queue.
So ... refer to the Readme
The option to create an procmailfile is basically but not necessary ...
But what i fail to see
@KevinFalcone
Okay .. sorry for resend the e-mails ..
It isn't clear why you don't want to use inbound email
We have an external E-Mail Provider ... in future we want to use an exchange
Server .. but for now we havent any ressources for that... so i need a local
email solution
but
Good morning Andrew,
I still get this error message:
* Staff group Nagios _support for queue Nagios not found
* Owner group Nagios _owners for queue Nagios not found
We have no E-Mail System in RT ... and we don't want to use this for RT
Maybe an local E-mail Solution could
Kevin Falcone-2 wrote:
On Thu, Mar 10, 2011 at 12:39:30AM -0800, john s. wrote:
Someone know out there what my intentions are?
:)
If not i describe in an other way
I need an template like a html or word dokument for ticket creation
is there any proper solutions for this task
Or use the Extension without E-Mail support
any way to realise this ...maybe with a redirection to an localhost mail
account ...
but i don't want to send e-mails beyound the rt-server.
best regards john
john s. wrote:
Almost.
Okay i have a little Problem
I don't want
john s. wrote:
Morning Kevin
Almost .. i think
cause we don't want to use any e-mail aupport with rt for serveral reasons
i need a solution without e-mail
maybe there is a way to send them to localhost or sth. this will fit ...
RTx-FormTools
Sounds interesting whats
Morning All
I would like to change the RT Logo
So i have modified the layout.css directly ... and it works well ... but
the Brand Lettering Logo in the Lower Right Corner
»|« RT 3.8.8 1996-2009 Best Practical Solutions,
Overlaps with my Logo Picture
So where i can change the
Hello Andrew
Did this Version still working with 3.88?
best regards john
Barnes, Andrew (barnesaw) wrote:
On 3/4/11 3:45 AM, john s. firesk...@gmx.de wrote:
Good morning
System: Linux Ubuntu Server 10.04
RT Version: 3.8.8 with modperl
I'm going to use some Solutions to clone
Someone know out there what my intentions are?
:)
If not i describe in an other way
I need an template like a html or word dokument for ticket creation
is there any proper solutions for this task ?
john s. wrote:
john s. wrote:
Hello everybody
I would like to use
Thnx Andrew
Still works fine
best regards john
john s. wrote:
Hello Andrew
Did this Version still working with 3.8.8?
Edit: deleted
best regards john
Barnes, Andrew (barnesaw) wrote:
On 3/4/11 3:45 AM, john s. firesk...@gmx.de wrote:
Good morning
System
is it possible to disable the email entry?
best regards john
john s. wrote:
Thnx Andrew
Still works fine
best regards john
john s. wrote:
Hello Andrew
Did this Version still working with 3.8.8?
Edit: deleted
best regards john
Barnes, Andrew
okay i have it i just make some adjustments in the css file
looks good:)
best regards john
john s. wrote:
Morning All
I would like to change the RT Logo
So i have modified the layout.css directly ... and it works well ... but
the Brand Lettering Logo in the Lower
Good morning
System: Linux Ubuntu Server 10.04
RT Version: 3.8.8 with modperl
I'm going to use some Solutions to clone or copy some Queues...
so the creation of new queues would be much easier.
Has someone any experience with tools which work well done?
best regards john
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the
kerberos account should be appeard in the log file.
is this possible??
best regards john
john s. wrote:
mcb30 wrote:
On Friday 25 Feb 2011 13:41:29 john s. wrote:
Hm... sounds good and important
But what I just don't see.
How is the relationship between ldap and kerberos or ntlm
Hello all,
Is it possibe to deactivate the user nobody without any Disadvantages for
the whole system?
or is it a recipe for an proximate event?
best regards john
-
best regards john
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On Thursday 03 Mar 2011 08:07:22 john s. wrote:
I have on more Question in Relation to Authentification with Kerberos
I would like to use an windows 2008 server with AD, and an Web
Application
( RT) on a linux sever with Apache and Kerberos Module system.
And the Kerberos Stuff is handeld
Thnx michael
best regards john
mcb30 wrote:
On Thursday 03 Mar 2011 12:04:07 john s. wrote:
And if i use another name like martin from the database the kerberos
prinicipal changes also martin@
Yes. The Kerberos principal will always be the name of the
currently-logged-
in user
Hello everybody
I would like to use a Text Template for a an specific Ticket mask with some
fields like why or how some Layout adjustments etc..
But i dont't want to use Custom Fields
Any chance to realise this ?
best regards john
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What are you trying to gain from this change?
Nobody should use the nobodyuser to declarate the ticket created by nobody
thats the reason
any other proper suggestions for that?
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john s. wrote:
Hello everybody
I would like to use a Text Template for a an specific Ticket mask with
fields like some, or how, how much does it cost and some specific Layout
adjustments etc..
But i dont't want to use Custom Fields.
Any chance to realise this ?
best
Hello Tom
You have to set the rights for the Webserver for these Directorys
best regards john
Thomas Smith-12 wrote:
I'm working with a recent upgrade from 3.6.6. to 3.8.8.
When looking at the now included RT-Shredder utility, I got this error
when
I first attempted to access it:
Hm... sounds good and important
But what I just don't see.
How is the relationship between ldap and kerberos or ntlm?
In the Wiki Directory there is is an How to which describes the
implemantation from LDAP into RT
john s. wrote:
Hm... sounds good and important
But what I just don't see.
How is the relationship between ldap and kerberos or ntlm?
In the Wiki Directory there is is an How to which describes the
implemantation from LDAP into RT
http://requesttracker.wikia.com/wiki
john s. wrote:
Hm... sounds good and important
But what I just don't see.
How is the relationship between ldap and kerberos or ntlm?
In the Wiki Directory there is is an How to which describes the
implemantation from LDAP into RT
http://requesttracker.wikia.com/wiki
mcb30 wrote:
On Friday 25 Feb 2011 13:41:29 john s. wrote:
Hm... sounds good and important
But what I just don't see.
How is the relationship between ldap and kerberos or ntlm?
In the Wiki Directory there is is an How to which describes the
implemantation from LDAP into RT
Can you please clarify?
On 23/02/11 08:55, john s. wrote:
Good Morning all
I've installed the External Auth Plugin for our RT System.
But now i have no clue how to tackle it.
My Knowledge about SSO is really really limited
So can sb give me a hint to start the Challenge to get
i think this is sso per ldap to rt
or ldap to apache
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On 23/02/11 10:59, john s. wrote:
i think this is sso per ldap to rt
or ldap to apache
--
Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's, University Of London
Cranmer Terrace
London SW17 0RE
I have fixed my problem the perl module Net::LDAP was missing godsake now
RT is still running
but i think i'm tying to use these module
i must reading some background knowledge if i finished ... i come back to
this thread
and ask some questions one more
john s. wrote:
Hm
Hello All
I have an Comprehensive Question about SSO in Relation to LDAP
Is it possible with LDAP to get Access on an sso client with an Computer in
a Network ( e.g RT) by start the Computer with an network windows logon
..?
Or i have to do this with ntlm?
best Regards skyerjoe
First of all thnx for these Infos
Okay it won't be bad if this is working in a good way
So recap aggain :
- Apache Server with an kerberos module ( which?)
- configure RT for kerberosmodule for apache
- and an entry in htacess for athentification with the AD
- an browser entry to get
Hello all,
I would like to Stop and Start RT in order to make an Backup Process.
Should i Kill or Stop the RT Process ? Whats the difference and what does
it make more sense?
And which processes are belongs to RT?
greetings john
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-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of john s.
Sent: 22 February 2011 10:05
To: rt-users@lists.bestpractical.com
Subject
, john s. firesk...@gmx.de wrote:
Hello all,
I would like to Stop and Start RT in order to make an Backup Process.
Should i Kill or Stop the RT Process ? Whats the difference and what
does
it make more sense?
And which processes are belongs to RT?
I'm not a MySQL expert by any means
john s. wrote:
Here are my Configurations for other people:
conf file in conf.d directory
rtalias:
Alias /rt /opt/rt3/share/html
PerlModule Apache::DBI
PerlRequire /opt/rt3/bin/webmux.pl
Directory /opt/rt3/share/html
AllowOverride All
Options ExecCGI FollowSymLinks
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