[rt-users] Display a file in the Quick Search

Hello, I created a new file but this one does not appear in the Quick Search users with the right to see the queue on the home page. I do not know what the right action. Any idea? Thank you

[rt-users] SOME DEPENDENCIES WERE MISSING. MASON missing dependencies

Hello, has installed RT when running 'make fixdeps' is I always ended the following message: SOME DEPENDENCIES WERE MISSING. MASON missing dependencies: XML:: RSS> = 1.05 ... MISSING make: *** [testdeps] Error 1 I do not know how to install this dependency, because I went on the CPAN websi

Re: [rt-users] RT-Users Digest, Vol 66, Issue 16

ly using RT 3.8.2 on an > >> Ubuntu server. > >> > >> > >> Issue: > >> > >> Users have been granted rights through group membership and then that > >> group is assigned to a particular queue or queues. I have confirmed that > >&

[rt-users] How to change favicon.png?

Hello, I am looking how to change the favicon.png of RT 3.8.5. I overloaded the image in "local/html/noauth/images" but there is no change. Thank you JF. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wik

[rt-users] RT and Fetchmail

Hello, I configured Fetchmail to the creation of possible ticket by email and it works except that all tickets created by email has always assigned the same file that is file8.I configured fetchmailrc this way: poll pop.gmail.com with protocol pop3 username 'supp...@domain.net' there with

Re: [rt-users] RT and Fetchmail

> If that's the case, you should make a little perl script to save the > mail in a temp file, then call the rt-mailgate 8 times, then erase the > temp file. > > -- > Mathieu Longtin > 1-514-803-8977 > > > > 2009/10/21 josé fernandez > > Hello, &g

[rt-users] RT With FastCGI

Hello, I want to use FastCGI with RT. So I installed the modules libcgi-fast-perl and libapache2-mod-fastcgi of Apache2 and Apache2 is my configuration: ServerName www.example.com DocumentRoot / opt/rt3/share/html ErrorLog / var/log/apache2/rt/error.log CustomLo

[rt-users] [Fwd: Re: RT With FastCGI]

Thank you for your help. It's a bit better but I have a problem apparently apache2 configuration. Here is the message I log in apache2: [warn] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" has failed to remain running for 30 seconds given 3 attempts, its restart interval has been backed off to

[rt-users] Error FASTCGI

Hello, I installed with RT Perl works fine then I installed RT with FastCGI and access a RT unstable. Indeed I have errors in my log FASTCGI Apache2 and RT is often more accessible. Do you know the cause? [Tue Jan 26 09:11:17 2010] [warn] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" (pid 672

[rt-users] "Forgot password" on the login page

Hello is it possible and if so how to add a "Forgot password" on the login page so a user who has forgotten their password can be requested. Thank you Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

[rt-users] No mail in the creation of a ticket

Hello when a ticket is created via an email in RT, an email is sent automatically, but if the user creates a ticket from the interface of RT were not receiving email automatically and therefore we do not know that a ticket has been created and I do not understand why. Ideas? Thank you Discover R

[rt-users] [Fwd: Re: No mail in the creation of a ticket]

'd like to change this behaviour, # Set $NotifyActor to 1 Set($NotifyActor, 0); == Best regards Le 28/04/2010 11:54, josé fernandez a écrit : > Hello > > when a ticket is created via an email in RT, an email is sent > aut

[rt-users] View tickets created via email

Hello All, Is it possible when an unprivileged user to create a ticket via email, as it appears in its interface RT3 in open tickets? Thank you Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

[rt-users] Error Fetchmail with RT3

Hello two days I have a concern. In fact I use Fetchmail order to create tickets via email but since two days when sending an email, the ticket is no longer on RT I created the following message in the log fetchmail: fetchmail: 1 message (1 déjà vu) pour myuser dans mail.toto.com. fetchmail: mess