Hi list, We had our RT systems working for quite sometimes until recently we notice that if we access it's Ticket button it's being redirected(if it's the right term) to https://helpdesk.domain.com/Search/Build.html and throw out this "500 Internal Server Error" and error logs contain as follow:
[Mon Mar 31 05:29:34 2008] [error] [client 10.110.18.5] FastCGI: comm with server "/usr/share/request-tracker3.6/libexec/mason_handler.fcgi" aborted: idle timeout (30 sec), referer: https://helpdesk.domain.com/ [Mon Mar 31 05:29:34 2008] [error] [client 10.110.18.5] FastCGI: incomplete headers (0 bytes) received from server "/usr/share/request-tracker3.6/libexec/mason_handler.fcgi", referer: https://helpdesk.domain.com/ [Mon Mar 31 05:34:59 2008] [error] [client 10.110.18.5] FastCGI: comm with server "/usr/share/request-tracker3.6/libexec/mason_handler.fcgi" aborted: idle timeout (30 sec), referer: https://helpdesk.domain.com/ [Mon Mar 31 05:34:59 2008] [error] [client 10.110.18.5] FastCGI: incomplete headers (0 bytes) received from server "/usr/share/request-tracker3.6/libexec/mason_handler.fcgi", referer: https://helpdesk.domain.com/ Although there's some listing coming on on google search for same error,there's no concrete answer so might as well try my luck here. We're using: RT 3.6.1 on Apache/2.2.3 (Debian 4.0) mod_fastcgi/2.4.2 mod_ssl/2.2.3 OpenSSL/0.9.8c mod_perl/2.0.2 Perl/v5.8.8 Server Thanks in advance, joseph
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