ed.
Joop wrote:
>
> josh.cole wrote:
>> If anyone is willing to tell me how I can accomplish this. It is driving
>> me
>> crazy!
>>
> As per the subject:
> You'll need to copy SelfService/Display.html to your local folder and
> you'll see that it c
If anyone is willing to tell me how I can accomplish this. It is driving me
crazy!
josh.cole wrote:
>
> I've done this and the options are still there. Am I editing the correct
> file to accomplish what I am trying to?
>
> Joop wrote:
>>
>> josh.cole wrote:
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Sent from the Request Tracker - User mailing list archive at Nabble.com.
RT Training Sessions (http://bestpractical.com/services/training.html)
* San
I've seen that there is supposed to be a script I can run to get all of our
users into RT. Can someone tell me where I can find that? I have the
ExternalAuth plugin installed and working so anyone with AD credentials can
login but it would be useful to have those users who will not login to the
sy
I've done this and the options are still there. Am I editing the correct file
to accomplish what I am trying to?
Joop wrote:
>
> josh.cole wrote:
>> I looked in the mason cache folder and there was nothing inside of there.
>> I
>> did restart apache a few times
Understood but the strange thing is...Some users authenticate without fail.
This only happens with maybe every 1 in 5 users.
josh.cole wrote:
>
> Can't call method "SetDisabled" on an undefined value at
> /opt/rt4/sbin/../lib/RT/User.pm line
>
> Any ideas
Can't call method "SetDisabled" on an undefined value at
/opt/rt4/sbin/../lib/RT/User.pm line
Any ideas?
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I looked in the mason cache folder and there was nothing inside of there. I
did restart apache a few times, not sure if it empties that folder. Is there
a RT command you run to clear cache?
Joop wrote:
>
> josh.cole wrote:
>> I tried tweaking Modify.html in
>> /opt/rt4
Another RT4 installation here, installed Asset Tracker but as the original
poster mentioned, nothing for AT displays. I would be happy to provide
feedback if you can help me make it work. Thank you!
Jonah Hirsch-2 wrote:
>
> I'd like to throw my hat into the ring of helping test this new versio
I tried tweaking Modify.html in
/opt/rt4/share/html/Ticket/Elements/ShowBasics.html to remove those fields
but removing them there doesn't appear to do the trick. I want the Time
Worked field but don't need the others. If anyone can point me in the right
direction, it would be much appreciated!
--
Is there anyone willing to share a script that would accomplish that?
I am running RT 4.0. When I Select a Queue and go to Group Rights, I do not
see a SeeQueue option to untick.
Kevin Falcone-2 wrote:
>
> On Mon, Oct 03, 2011 at 12:04:47PM -0700, josh.cole wrote:
>>
>>
Is there a way to assign a default owner of ticket's that are dropped into
Queue's?
Also, is there a way to hide queue's from specific groups?
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Is there a command that can be entered into the fetchmail config that can
assign an owner when placing ticket's into specific queue's?
josh.cole wrote:
>
> I actually did get it working last night after reinstalling postfix and
> fetchmail!
>
> Rob MacGregor wro
I actually did get it working last night after reinstalling postfix and
fetchmail!
Rob MacGregor wrote:
>
> On Wed, Sep 28, 2011 at 20:49, josh.cole wrote:
>>
>> I tried adding auth ntlm to the config as well. It doesn't seem to have
>> helped me much.
>
>
I am really frustrated with fetchmail. I can't get it to authenticate again
multiple pop3 mail servers. I really need the email piece/auto ticket
generation to work. Can someone provide an alternate method, the simplest
way of getting the mailgate to a point where it's functional?
--
View this m
I tried adding auth ntlm to the config as well. It doesn't seem to have
helped me much.
josh.cole wrote:
>
> To simplify, I enabled pop on another one of our exchange servers. I
> changed the login method on it so that it is not secure. I configured the
> pop account on my mac
ot;; no keep
Rainer Duffner wrote:
>
> Am Fri, 23 Sep 2011 00:32:52 -0700 (PDT)
> schrieb "josh.cole" :
>
>>
>> I add an account on our 2007 Exchange server to receive e-mails for
>> RT. I configured fetchmail for the exchange pop account but it fails
&
I add an account on our 2007 Exchange server to receive e-mails for RT. I
configured fetchmail for the exchange pop account but it fails to
authenticate. I've tested the credentials and connection settings by setting
up the pop account in Outlook. It works without fail. The exchange server
does re
;help' with
password 'mypass' is 'help' here options ssl mda "/usr/bin/rt-mailgate
--queue general --action correspond --url http://localhost/rt/"; no keep
josh.cole wrote:
>
> Sorry, I posted this prematurely. For anyone else needing to do this, it
Sorry, I posted this prematurely. For anyone else needing to do this, it's
just a matter of adding a new line to the fetchmail config. Add ssl on a
line below the username and password.
josh.cole wrote:
>
> I have an exchange server(2007) and am trying to configure the RT mailgate
I have an exchange server(2007) and am trying to configure the RT mailgate to
pickup messages delivered to a mailbox I've designated for RT automatic
ticket creation. I know that I can change it to a non-secure login method
but I don't know how many POP users we have. Does anyone know if it's
poss
rdered a telephone number from Daisy Communications Limited
> (non-geographic or new line installation) please do NOT arrange for any
> form of advertising until the number is live and tested.
>
>
> -Original Message-
>> From: rt-users-boun...@lists.bestpractical.com [mailto
Permissions problem. Cannot view queues/tickets or make changes to config as
super user. I am logging in as root. Not sure what I did to cause this
problem but if anyone is willing to tell me how to resolve this problem that
would be great.
-Josh
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ce/Web.pm:655)
josh.cole wrote:
>
> Below is the result:
>
> [Mon Aug 29 20:04:21 2011] [critical]:
> RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind:
> LDAP_INVALID_CREDENTIALS 49
> (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDA
on Research (WCER)
> www.wcer.wisc.edu
>
>
> On 8/29/2011 2:18 PM, josh.cole wrote:
>> The user is within the base. The user exists in a sub-OU inside of ITS. I
>> have the correct DC, I have the ip entered for the DC/LDAP Server.
>>
>> Yes sir that is correct, I
gt; you're replacing your domain information with placeholders in your
> config and are not actually using rt.mydomain.local.
>
> Andrew Wagner
> Assistant Network Administrator
> aawag...@wisc.edu
> 265-5710
> Room 370B
> Wisconsin Center for Education Research (WCER)
>
c/request-tracker3.8/RT_SiteConfig.d/50-debconf
# start /etc/request-tracker3.8/RT_SiteConfig.d/51-dbconfig-common
# THE DATABASE:
# generated by dbconfig-common
# map from dbconfig-common database types to their names as known by RT
my %typemap = (
mysql => 'mysql',
pgsql =>
-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:437)
Do I need to specify an ldap port? I did add a username and password to
authenticate.
josh.cole wrote:
>
> Thank you very much for your feedback. I really appreciate it.
>
> Andrew Wagner-4 wrote:
>>
>> Yes
you want RT to search.
>
> Andrew Wagner
> Assistant Network Administrator
> aawag...@wisc.edu
> 265-5710
> Room 370B
> Wisconsin Center for Education Research (WCER)
> www.wcer.wisc.edu
>
>
> On 8/29/2011 11:39 AM, josh.cole wrote:
>> Thank you for your
e, not just a random "Users" OU.
>
> Andrew Wagner
> Assistant Network Administrator
> aawag...@wisc.edu
> 265-5710
> Room 370B
> Wisconsin Center for Education Research (WCER)
> www.wcer.wisc.edu
>
>
> On 8/29/2011 11:26 AM, josh.cole wrote:
>> I am t
I am trying to make this work. I installed the latest version of
ExternalAuth. I am working with Request Tracker for the first time, just
upgraded from 3.8.7 to 4.0.1. There are a few things that I think are off
but I am not sure what the correct solution is.
1. I am not sure what to use for the
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