By the way
what do you mean by : I only see in text mode ?
HTML is text :)
wouldn't you have 404 http errors too ?
I mean wouldn't apache fail to serve some js / images ?
wouldn't you be missing some aliases in your apache configuration scripts ?
If you mean you lack images, then it means yo
ty chan a écrit :
> Hi Julien,
>
No problems, no fun.
> [Tue May 05 16:27:58 2009] [warn] mod_fcgid: stderr: [Tue May 5 09:27:58
> 2009] [crit]: no such exception class HTML::Mason::Exception::Abort at
> /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Exceptions.pm line 113.
> (/opt/rt3/bin/mason_handl
ty chan a écrit :
> Hi all, i am try to setup rt.3.8.2 on CentOS5.3. So far, the installation
> goes well by following your step. but i got stuck at HTML::Mason
> dependency when i run "make testdeps". i do can install HTML::Mason via
> YUM but it is 1.35 while rt.3.8.2 needs 1.36. i had tried loo
Quick and dirty way :
replace bp_logo.gif with your logo (even if is a png) (look in the css for
its emplacement. Browser actually don't really care about the extension.
Less dirty modify the css.
RT has a semi rigid fixed layout, so I dearly advise to choose a logo of
the size of RT logo. Unles
Hello
Uday Dey a écrit :
> Hi,
>
>
> I am trying to generate a report for fetching the instance name,
> the related services and what is the downtime for each one of them.
>
> I have figured out something like this:
>
> select t.id, t.queue, t.owner, substr(t.subject,1,20) subject
Hello,
I have a scrip working well, but I am fairly unsatisfied with it ; I dont
find it elegant. So if you have any opinions regarding improvement of my
solution, please share. ;)
Problem:
A customer want to open ticket and a subsitute to handle Questions and
Answers. Still the customer want
Like this ?
This attached chart is made by RTx-Statistics.
The only drawback is that it is not as flexible and cool as Dashboard /
native Chart in their elaboration/subscription. You have only some
pre-defined request availbale and no howto for adding new one.
Native Graph have a two parameters
Hello :
Customer needs : LinearEscalate + still seing prio (dec/incr)easing after
a ticket is due.
Solution a little patch on LinearEscalate (as shiped in rt3.8.2).
If it can help.
Friendly
--
Julien Tayon // digital craftsman // making things simpler (when possible)
Clothes make the man.
Hello,
I stumble on a simple problem that I cant fix since I dont know whether it
is a bug or a feature :
I use to have more than one onCorrespond scrip (I believe). Since I
installed Extension::SLA it seems that only the first scrip by Id is
called.
It seems to me that RT::Extension might have i
Hello,
in ./html/Callbacks/Timeline/Ticket/Elements/Tabs/Default
it was written
$tabs->{"j"} = { path => "Search/Timeline.html$args",
title => loc('Timeline'),
separator => 1,
};
which is the default tab for BulkUpdate (Search->Elem
Hello,
After some "rights problems" due to umask 0007 when installing plugins, I
finally installed
- RTx::Statistics
- EmailCompletion
- Calendar
- timeline
- RightMatrix
- CloneQueue
But strangely :
1) BulkUpdate Disappeared
2) my SetPlugins was empty in RT_SiteConfig.pm but plugins were still
jul a écrit :
>
> It would sure puzzle me (I see no reason why it would be the problem).
Sure asking questions helps the one on ask to solve the problem :)
Well an older debian packaged version was conflicting : the path for
plugins previously installed was overriding the path for the
jul a écrit :
>
> Hello,
>
>
> But still none of the plugins works (meaning my RT is behaving the same
> without plugins altering its appearance or behaviour), and it puzzles me.
>
> PLugins are installed (it seems) but not functionning.
>
> Is there a checklist, a
Hello,
I have :
- installed a RT with a makedeps, fixdeps...
- used the regulat /opt/rt3 directory for rt
- taken the regular 3.8.2 from bestpratical
- installed Plugins with CPAN with $RTHOME=/opt/rt3
- Plugins are presents
- Set(@Plugins, qw(RT::Extension::QueueWizard RTx::Calendar
RTx::EmailCo
Hello,
I discovered I had mistakes in my scrips (forgot the ->ISO cast), but I am
puzzled :
is it normal that my table and field name are lower case even though I
installed request tracker with the rt-setup-database script ?
Will it be a problem upgrading ?
Here is a short sample of /etc/reques
Hello,
It is for a confirmation of a problem
In my scrips that execute correctly I trigger this warning
Mon Mar 16 09:51:49 2009] [warning]: RT::Handle=HASH(0x3232f78) couldn't
execute the query 'UPDATE Tickets SET Due=? WHERE id=? ' at
/usr/share/perl5/DBIx/SearchBuilder/Handle.pm line 518
He
is a 99% chance you'll install custom perl package that will ruin
your support.
Plan to tune apache ;) and do a little perl.
Have fun
Jul
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Hi,
How do I return a Result when refusing a transaction so that user know
what they did wrong (in my case, I just check that a customField is not
null is selected Queue)
Condition : OnResolve
Action: User Defined
Stage:Transaction Create.
# Only do it for certain queues.
my @queues = (5,6,7,8,
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