Re: [rt-users] Ticket Lifetime Report

Hi Ryan, We were looking for this type of report, but with some difference... Instead of calculate created to resolved time, we are looking for a created to open time approach. This is because our SLA's are based on time to reply instead of time to resolution. Can you please point me in the right

Re: [rt-users] Ticket Lifetime Report

Hi Ryan, great to hear you need the same report, cause I'm very limited in RT hacking. I'll be waiting for that script when you get it done. Thx, Seb.- On Fri, Jul 1, 2011 at 4:43 PM, Ryan Frantz ryanfra...@informed-llc.com wrote: - Original Message - From: seb...@gmail.com To: Ryan

[rt-users] RT Authentication with Joomla (CB)

Hi folks, We want our clients to register and access specific resources from our Joomla CMS platform with Community Builder plugin. It will be great to get the same user and password from the Joomla DB to auto-validate within RT to access Self Service. Someone in the list steps into the same

[rt-users] RT 4.0rc1 install error

Hello, I'm installing a 4.0rc1 instance for test purposes. All steps when fine but when restarting apache i get this error: Can't locate /opt/rt4/bin/webmux.pl in @INC (@INC contains: /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi My

Re: [rt-users] RT 4.0rc1 install error

[Thu Jan 06 18:56:42 2011] [error] httpd: could not log pid to file /opt/rt4/run/httpd.pid On Thu, Jan 6, 2011 at 6:36 PM, Kevin Falcone falc...@bestpractical.com wrote: On Thu, Jan 06, 2011 at 06:32:02PM -0300, seb...@gmail.com wrote: Hello, I'm installing a 4.0rc1 instance for test purposes

[rt-users] Upgrade Error

Hi, we are upgrading from 3.9.4 to 3.9.6. The 'make upgrade' went ok but after the '/opt/rt3/sbin/rt-setup-database --dba root --prompt-for-dba-password --action upgrade' we get this output: [r...@rt rt-3.9.6]# /opt/rt3/sbin/rt-setup-database --dba root --prompt-for-dba-password --action upgrade

[rt-users] Language on RT 3.9.4

Hi list, On 3.9.4 we can switch the user language. It always displays in default English, no matter what language we select. Any help? Thanks.- RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!

[rt-users] Templates after upgrade

Hi, just upgrade to 3.9.4 to test the new version. All process went ok. Doing some testing i notice that the codes within the templates is not working as expected. Example - On create a new Ticket i do receive the email, but instead of the subject i gpt AutoReply: {$Ticket-Subject}. Any advice?

[rt-users] Help with some bounce emails

Hello List, We are experiencing some bounced email using the default sendmailpipe on the RT box. This is an example of a bounce: Remote host said: 550-Verification failed for apa...@rt.mydomain.com 550-Called: XXX.XXX.XXX.XXX 550-Sent: RCPT TO:apa...@rt.mydomain.com Any help? Thanks

[rt-users] SMTP for email

Hi Folks, Is there any way we could use our external qmail server to handle RT outgoing emails, instead of the default internal sendmailpipe? If so, setup details will be appreciated. We are on RT 3.6.10. Many Thanks! Seb. RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year

[rt-users] RT at a Glance modification

Hi list, I notice that under version 3.8.2 the length of the subject adjusts into the RT at a Glance page, seen the Quick Search, Reminders, etc.- moving from side to side depending on ticket subject length. Is there a way to change this as per 3.6.1 handles? I been looking through some css but