Hi Ryan, great to hear you need the same report, cause I'm very
limited in RT hacking.
I'll be waiting for that script when you get it done.
Thx,
Seb.-
On Fri, Jul 1, 2011 at 4:43 PM, Ryan Frantz wrote:
> - Original Message -----
>> From: seb...@gmail.com
>> To: &qu
Hi Ryan,
We were looking for this type of report, but with some difference...
Instead of calculate "created to resolved time", we are looking for a
"created to open time" approach. This is because our SLA's are based
on time to reply instead of time to resolution.
Can you please point me in the ri
Hi folks,
We want our clients to register and access specific resources from our
Joomla CMS platform with Community Builder plugin.
It will be great to get the same user and password from the Joomla DB
to auto-validate within RT to access Self Service.
Someone in the list steps into the same req
On Thu, Jan 6, 2011 at 7:13 PM, Odhiambo Washington wrote:
> You really have more problems not related to RT!
> I'd be surprised if your Apache instance runs when you exclude RT
> configuration from it. Does it??
My apache runs 4 other applications normally. When i configure the
apache as the doc
d.pid
[Thu Jan 06 18:56:42 2011] [error] httpd: could not log pid to file
/opt/rt4/run/httpd.pid
On Thu, Jan 6, 2011 at 6:36 PM, Kevin Falcone wrote:
> On Thu, Jan 06, 2011 at 06:32:02PM -0300, seb...@gmail.com wrote:
>> Hello, I'm installing a 4.0rc1 instance for test purposes.
>&g
Hello, I'm installing a 4.0rc1 instance for test purposes.
All steps when fine but when restarting apache i get this error:
"Can't locate /opt/rt4/bin/webmux.pl in @INC (@INC contains:
/usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi"
M
Hi, we are upgrading from 3.9.4 to 3.9.6.
The 'make upgrade' went ok but after the
'/opt/rt3/sbin/rt-setup-database --dba root --prompt-for-dba-password
--action upgrade' we get this output:
[r...@rt rt-3.9.6]# /opt/rt3/sbin/rt-setup-database --dba root
--prompt-for-dba-password --action upgrade
Hi list,
On 3.9.4 we can switch the user language. It always displays in
default English, no matter what language we select.
Any help?
Thanks.-
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!
Hi, just upgrade to 3.9.4 to test the new version. All process went ok.
Doing some testing i notice that the codes within the templates is not
working as expected. Example - On create a new Ticket i do receive the
email, but instead of the subject i gpt "AutoReply:
{$Ticket->Subject}".
Any advice
On Sun, Oct 3, 2010 at 10:56 PM, Leigh Havas wrote:
> I had the same problem.
> Try using this in your RT_SiteConfig.pm:
>
> #Make outbound email go via queue email address
> Set($SetOutgoingMailFrom, 1);
I dont see that code in RT_SiteConfig at RT 3.6.10. You mean i need to add it?
RT Training
Hello List,
We are experiencing some bounced email using the default sendmailpipe
on the RT box.
This is an example of a bounce:
Remote host said: 550-Verification failed for
550-Called: XXX.XXX.XXX.XXX
550-Sent: RCPT TO:
Any help?
Thanks
Seb.-
RT Training in Washington DC, USA on Oct 2
On Thu, Sep 30, 2010 at 2:42 AM, Emmanuel Lacour
wrote:
> On Tue, Sep 28, 2010 at 03:25:11PM -0300, seb...@gmail.com wrote:
>> Hi Folks,
>>
>> Is there any way we could use our external qmail server to handle RT
>> outgoing emails, instead of the default internal se
Hi Folks,
Is there any way we could use our external qmail server to handle RT
outgoing emails, instead of the default internal sendmailpipe?
If so, setup details will be appreciated.
We are on RT 3.6.10.
Many Thanks!
Seb.
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year
Hi list,
I notice that under version 3.8.2 the length of the subject adjusts
into the RT at a Glance page, seen the "Quick Search", "Reminders",
etc.- moving from side to side depending on ticket subject length.
Is there a way to change this as per 3.6.1 handles? I been looking
through some css b
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