I use this as my Resolve template:
Subject: Resolved: {$Ticket->Subject}
According to our records, your request has been resolved. If you have any
further questions or concerns, please respond to this message.
Comments about the resolution of this issue:
{
my $resolution_comment;
my $Transactio
Steffen,
I use this template:
Subject: Resolved: {$Ticket->Subject}
According to our records, your request has been resolved. If you have any
further questions or concerns, please respond to this message.
Comments about the resolution of this issue:
{
my $resolution_comment;
my $Transactions =
Hello,
Is there any particular reason why you want a reply rather than a comment?
I have kept the resolve message as a comment, but then added this template
(which I think is directly off the wiki):
Subject: Resolved: {$Ticket->Subject}
According to our records, your request has been resolved.
On Tue, Sep 2, 2008 at 1:36 PM, Alan Cheng <[EMAIL PROTECTED]> wrote:
> Dear all,
>
> Is there a way to edit a comment or reply once it's in a ticket? I
> understand we can always add another comment but I am just wondering...
> Are there any specific reasons why we shouldn't have this "feature"?
