[rt-users] upgrade-assets error

Hello everyone, After I upgrade my RT to 4.4.1 on centos 6. I'm trying to run the assets-upgrade and I'm getting the error below. How do I solve this issue. I remove the plugin from the configuration already. ## ERROR /upgrade-assets Can't locate RT/Interface/CLI.pm in @INC (@INC contains: lib l

Re: [rt-users] RT CLI CF query operators

Loos, Thank you for the help but after I rectified the typo. I still getting a different errors. rt list -i 'CF.{Modtrak} > 0 AND Created >= "2015-07-01" AND Created <= "2015-07-31"' rt: Invalid query: 'Wrong query, expecting a AGGREGATOR in 'CF.{Modtrak} > 0 AND Created >='"2015-07-01'>" AND Cre

[rt-users] RT CLI CF query operators

RT users, I trying to use RT CLI on a CF for operators and I having a hard time to get this working. Can any help on this. I do not know what I'm doing wrong. RT: rt.4.2 OS : RH 6.0 rt list -i "'CF.{Modtrak}' > 0 AND Created >= '2015-07-01' AND Create <= '2015-07-31'" rt: Invalid query: 'Unkn

[rt-users] rt-crontool error

Help Please, I'm running this crontool line: rt-crontool --search RT::Search::FromSQL --search-arg "Queue = 'general' AND Owner != 'Nobody' AND ( Status = 'open' OR Status = 'new' ) AND Created < '1 day ago'" --action RT::Action::SendEmail --action-arg Owner,AlwaysNotifyActor --template 'Reminder

[rt-users] add cc on ticket create based on custom field - and a quick selfservice question

1) Users are members of a security group, I was thinking i could create a CF and add the cc user in there and have a scrip to add them as a cc - any ideas or recipes appreciated... We don't run a queue for each customer so I can't just use the queues 2) In selfservice - the history.html link (

Re: [rt-users] [EXTERNAL] rt::extension::import::csv docs

-csv > --update ./test1.csv --debug --config config.test1 > > I added all the switches to see what's happening. I would suggest that > you create a test RT instance to play with to get comfortable with the > process. > > Hope this helps. > > > > Joe Merv

[rt-users] rt::extension::import::csv docs

Hi guys, Nearly got this to work i've Installed the cpan module - and manually compiled so its now installed fine Added the plugin and configuration to the RT Siteconfig The distribution notes say i should run "SYNOPSIS rt-assets-import /path/to/assets.csv " HOW? It would be really helpful

[rt-users] Help please ActivityReport extension doesn't work

Help please. Suddenly my Extension ActivityReport stop working. I'm getting: An internal RT error has occurred. Your administrator can find more details in RT's log files. My log file: [24927] [Sat Sep 6 05:27:11 2014] [error]: read_file: could not open file '/opt/rt4/local/plugins/RT-Extensio

[rt-users] Can't call method "content" on an undefined value at: Activity Report

Any one.. I'm getting this error: [error]: Can't call method "content" on an undefined value at /usr/local/share/perl5/HTML/FormatText/WithLinks/AndTables.pm line 217 I'm trying to use "Activiry Report" Here is the entire error: [8836] [Fri Sep 5 00:57:39 2014] [warning]: Use of uninitialized

[rt-users] sql custom fields query display

Hi everyone, Someone can help me to sql query a custom field from RT. select tickets.EFFECTIVEID, users.REALNAME, tickets.STATUS, TO_CHAR(tickets.DUE, '/MM/DD'), tickets.SUBJECT from tickets, users where users.NAME = 'felipe' AND tickets.OWNER = 22 AND tickets.STATUS = 'resolved' order by tic

Re: [rt-users] articles RTFM WYSIWYG

Kevin, Any feedback on RTFM WYSIWYG? I'll really appreciated any help on this add ons. Thank you, -David On 2/27/2014 6:04 AM, Guadagnino Cristiano wrote: Giles Coochey ha scritto: On 26/02/2014 16:19, Support wrote: Anyone, Any hints, direction, help, links anything trying to

[rt-users] articles RTFM WYSIWYG

Anyone, Any hints, direction, help, links anything trying to put a WYSIWYG to new create articles.. I will be appreciated if any one guide me to the right direccion rt 4.2.1 centos 6 Thank you, -David -- RT Training London, March 19-20 and Dallas May 20-21 http://bestpractical.com/training

[rt-users] wysiwyg for article? 4.2.1

Anyone, There any way to implement wysiwyg on articles 4.2.1 on Centos 6? any help would be appreciated.!! Thank you -David -- RT Training London, March 19-20 and Dallas May 20-21 http://bestpractical.com/training

Re: [rt-users] home page default

Kevin, Thank you for a feedback. I'll keep eye on your resolution. Regards, -David > On Tue, Feb 04, 2014 at 11:45:20AM -0500, supp...@pureview.com wrote: >> Did you know if I can change the default home page to "Articles" instead >> of tickets home page? >> >> I would like to change to arti

[rt-users] home page default

Hi RT users, Did you know if I can change the default home page to "Articles" instead of tickets home page? I would like to change to articles home page Thank you, -David

[rt-users] rt 4.2.1 error: Internal Server Error

All, Any one can help me to find the issues here. RH6 Oracle as DB fastcgi Can't locate RT_Config.pm in @INC (@INC contains: /opt/rt4/local/etc /opt/rt4/etc /opt/rt4/sbin/../local/lib /opt/rt4/sbin/../lib /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5

Re: [rt-users] Installing RT with Oracle 11g: ERROR: as user 'rt': ORA-01017

Alex, It works!! Thanks a lot. -David > On Sat, 2013-12-14 at 18:43 -0500, supp...@pureview.com wrote: >> Could I still install with rt Oracle user in place already. If that is >> true what would be the new configuration file? What options should I >> omit...! > > sbin/rt-setup-database --action

Re: [rt-users] Installing RT with Oracle 11g: ERROR: as user 'rt': ORA-01017

temporary tablespace TEMP quota unlimited on USERS') Could I still install with rt Oracle user in place already. If that is true what would be the new configuration file? What options should I omit...! Thank you, > Support wrote: >> >> >> >> [root@toldav:rt-4.2.1

[rt-users] Installing RT with Oracle 11g: ERROR: as user 'rt': ORA-01017

I need help installing RT with Oracle 11g as a backend database. Also I have set the env for oracle. I was able to to logon to Oracle using sqlplus using rt user name and rt password. Any one can help me to initialize rt with oracle. ERROR: Failed to connect to dbi:Oracle:sid=rt;host=IP Address;

[rt-users] ShowStatusInColour - a little help needed with the code to make the subject colourized

Hi guys I had this working about 5 years ago but can't get it right I want to make http://requesttracker.wikia.com/wiki/ShowStatusInColor Make the Subject and maybe the ticket ID show the colour the priority has so we have... from the wiki... if ($colors) { $priority =

[rt-users] rt-email-dashboards CRON strange error Debian RT 4.0.7

Hi everyone, trying to get cron working (as root at the moment) - interestingly if i reboot the server i get it to work once.. Not really sure how to troubleshoot this one as rt-email-dashboards --dryrun --all works fine as does email for RT normally... Now I have a couple of other issue whi

Re: [rt-users] Exim - simple config

hu, Aug 12, 2010 at 4:10 PM, Dominic Hargreaves < dominic.hargrea...@oucs.ox.ac.uk> wrote: > On Thu, Aug 12, 2010 at 04:02:12PM +0100, David Lane (IT Support) wrote: > > Can anyone point me a simple config for Exim on debian for incoming mail > > The sendmail old pipes way of doing

[rt-users] Exim - simple config

Hi everyone, Can anyone point me a simple config for Exim on debian for incoming mail The sendmail old pipes way of doing it worked find for me as I put all mail to the same queue (but today i pop messages but want to deliver direct to the rt server) I want to do it with a split configuration bu