Thanks all. Worked like a charm! -RickOn Aug 05, 2013, at 04:20 PM, window camera wrote:Hi AllCould someone point me in the right direction of how we would go about creating bullets and other custom fields for the front dashboard that is used by customer who create tickets? We'd like to c
Hi AllCould someone point me in the right direction of how we would go about creating bullets and other custom fields for the front dashboard that is used by customer who create tickets? We'd like to create bullets and fields (that are mandatory to choose at least one), for say , etc., to have the
<>I wouldn't assume that. But thank you for taking the time to help.Best-RickSent from iCloudOn Aug 02, 2013, at 02:03 PM, Kevin Falcone wrote:On Fri, Aug 02, 2013 at 05:53:51PM +0000, window camera wrote:I still get the error :Aug 2 13:48:18 rttrack RT: could not find compone
i, Aug 02, 2013 at 05:03:32PM +, window camera wrote:<RT_Config.pm or they'll be lost when you upgrade.>>Yes, I know it's wrong to do it there. Had no choice though.There was absolutely no information or documenation on how tosetup "HomepageCompoents" in RT_SiteConfig.pm.
to figure out how to use them I guess.Thanks againSent from iCloudOn Aug 02, 2013, at 10:50 AM, Darin Perusich wrote:Under Links next to Graph when viewing a ticket. On Fri, Aug 2, 2013 at 10:38 AM, window camera <front...@me.com> wrote:May I ask where the GNATT extension is supposed to show up in the GUI? -- Later, Darin
x27;t locate RT/Extensions/OwnerSummary.pm. Any other things you think I should check? Or perhaps now we're at the point where this extension is perhaps not compatible with RT 4.13?Thank youRickSent from iCloudOn Aug 02, 2013, at 11:49 AM, Kevin Falcone wrote:On Fri, Aug 02, 2013 at 03:33:48
king for the file.>>Unfortunately, that's how it shows up in the log file /var/log/messages. The RT engine cuts them off in the log file.Thank you for looking into this!-RickOn Aug 02, 2013, at 10:56 AM, Kevin Falcone wrote:On Fri, Aug 02, 2013 at 01:45:03PM +, window camera wrote:So now that I ad
Thanks Nathan. Yes, I have cleared the Mason cache and the browser cache.Still, unfortunately, I don't see any option anywhere for the GNATT reports. Perhaps the GNATT extension is not compatible with RT 4.013? May I ask where the GNATT extension is supposed to show up in the GUI? Thank you-RSent f
how i would troubleshoot this? I'm on RT 4.013. Perhaps the extension is just not compatible?Thank you!-RSent from iCloudOn Aug 01, 2013, at 04:29 PM, Kevin Falcone wrote:On Thu, Aug 01, 2013 at 06:28:41PM +, window camera wrote:Does anyone know how to use this or where to find the Summer
Hello AllWe installed the GNAT RT Extension (https://github.com/bestpractical/rt-extension-jsgantt) successfully. However, there seems to be no option on the RT GUI to run the GNATT extension.And, after reading through all thedocumentation on it, there is no mention on HOW or where to find the GNAT
Hello AllHas anyone installed the RT Extension on RT 4.13? It install just fine, registered the component in RT_Config.pm. However, even after all of this, there doesn't seem to be anything in the RT GUI with the option for "Summary By User".Does anyone know how to use this or where to find the Sum
Thanks Thomas. This worked for me. (I'm a newbie, so just learning the ropes.)RickOn Jul 23, 2013, at 05:43 PM, Thomas Sibley wrote:On 07/23/2013 02:31 PM, window camera wrote:Thanks. Unfortunately there is nothing like that in the latest RTversion. Plus, this is an unprivileged user,
wrote:Hi Rick, It’s possible things have changed since the version of RT we’re running (3.6.5) but I do searches like this from the web interface, with the magic box checked... HTH, Kendric Beachey From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Beh
Hello AllI've tried to add a person in our RT, but it says "email already in use", and doesn't let me create the new user.I query everything I can find, but nothing comes up. Obviously this is a user who doesn't have an account yet, but was included in one of the ticket emails. However, I'm unclear
Hello All!Was wondering if you have some expert experience setting up Apache2 (CentOS) with SSL to be usesd with Request Tracker 4.Been working on it a few days, but so far, no luck. I'm new to Apache.My RT installation is located here on the server CentOS 6.4: /MYRT/share/htmlWhen I try to go to
15 matches
Mail list logo
