Hello,
I notice that the "friendly display name" seems to be missing from the mail
headers in reply-to: from email generated from RT. For example if we send
a ticket out from RT the email headers show up like this on the receivers
end:
Reply-To: supp...@ourdomain.com
From: RT Staff Name
This
Does anyone know how to auto resolve tickets after so many days, and email
out a custom template?
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Thanks, but I don't think this is what we are looking for. Here is what we
are looking for:
- If we manually resolve a ticket, this should send out one email template
- If there is an aged ticket, we want it to auto resolve, and then send out
a different custom template (I can get the tickets to
