Simon Jester <sklutch <at> hostile.org> writes: Okay, issue resolved. One of the programmers here pointed out that I'd picked the wrong place for the insertion and showed me were it *should* go.
Much thanks to everyone who responded off-list (Todd Chapman, Joe Casadonte) for their assistance. Sorry, Todd, but CallBacks have always been my nemesis. I don't recall having gotten a single one to work for me, ever... Thanks, Joe, but I got your email after my programmer had already laughed at me and tweaked the file... I still love RT and the fact that I *can* customize it, I just wish I had my Perl-wings/Mason-fins and could cleanly dive in and customize with abandon. Now, on to the next "emergency"/fire... sklutch <<<<Begin snippet/diff code>>>> <i><&|/l&>(no value)</&></i> % } elsif ( $count == 1 ) { <pre> <---Added % $print_value->( $CustomField, $Values->First ); </pre> <---Added % } else { <ul> % while ( my $Value = $Values->Next ) { diff results for file: 57a58 <pre> 58a60 </pre> _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com