We're extremely excited to announce the availability of RT 4.2.0rc1 - the first release candidate for the next major version of RT.
We would be thrilled to hear your experiences installing or upgrading to this release; the more feedback we get, the sooner the official release of RT 4.2.0 can occur. Please be sure to review the upgrading documentation available in docs/UPGRADING-4.2, as there are a number of backward-incompatible changes that come along with the new version number. Upgrading documentation is also available here: http://www.bestpractical.com/docs/rt/4.2.0/UPGRADING-4.2.html http://download.bestpractical.com/pub/rt/devel/rt-4.2.0rc1.tar.gz http://download.bestpractical.com/pub/rt/devel/rt-4.2.0rc1.tar.gz.asc 3e82778fa3f820dd87c8c60e174aec5ce0fc643f rt-4.2.0rc1.tar.gz 4a8aac0a0d65fe9db94d89de0d56dd44ee4cbc1d rt-4.2.0rc1.tar.gz.asc A partial list of the new features in RT 4.2.0 is included below. Many of the new features will also be described and demoed in a series of blog posts on http://blog.bestpractical.com/ in the coming weeks. - Alex Vandiver, for Best Practical * Much improved reporting via search result charting - Multiple group by and statistic calculations in a table - Time statistics such as average, minimum, and maximum durations between Created and Resolved, Created and Started, Started and Resolved, and more. - More robust layout of charts * Increased performance for searches and ticket pages - Faster searches on all databases (especially Pg) - Ticket pages load quicker - Menus load before the rest of the page is loaded - History is loaded asynchronously - Faster serving of static assets * Scrips per queue - Apply scrips globally or ad-hoc to individual queues, a la custom fields - Less duplication of scrips and/or need for empty templates * Custom field groupings - Display CFs in configurable groupings (boxes) on the ticket display/edit pages - Includes arbitrary grouping names as well as standard ticket groupings (Basics, Dates, People, Links, etc.) * User summary pages - Display information about users such as tickets, history, groups, etc. - An extended "More about requestors" page for any user - Easy to get to via links and user search * HTML templates enabled by default for new installs, available for upgrades too * History improvements - Rich text/HTML messages are preferred for display by default - Images are inlined with text in ticket history display instead of presented at bottom - Clickable users, tickets, articles, and other items * Many interface improvements, such as: - Per-user preferences for the dashboards which appear in the Home menu - Floating page menu for quicker access to ticket actions, subpages, etc. - Autocomplete for ticket links, including when merging - Autocomplete available to self service users - Improved CF and links display in search results - Sticky simple search for quick search refinements - Attachments on reply can no longer be mixed up when replying to multiple tickets at once - ReassignTicket right to assign tickets without stealing first; useful for managers * S/MIME support integrated with GnuPG support - Decrypt and verify incoming GPG and SMIME messages - Send all outgoing messages as either GPG or SMIME * Migration tools - Migrate from one database type to another (MySQL, Pg, Oracle) - Merge multiple RT instances together * Thousands of bug fixes; nearly 2000 commits totalling more than 250,000 lines of code changed. _______________________________________________ rt-announce mailing list rt-annou...@lists.bestpractical.com http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-announce