@lists.bestpractical.com
Subject: Re: [rt-users] Callbacks not working
Have you cleaned the mason cache?
On Tue, Jun 12, 2012 at 6:45 PM, Mark Collins m...@westgateit.com wrote:
Ruslan,
Thanks for the quick response - the file is in the correct path (that was a
cut paste error) with the correct
On Wed, Jun 13, 2012 at 9:41 AM, Mark Collins m...@westgateit.com wrote:
Yes - even after the mason cache has been cleared the callback isn't running.
If the callback has an error, it exits silently. I found a couple of
problems like this by going into /opt/rt4/lib/RT.pm and adding
Carp::click;
[mailto:ruslan.zaki...@gmail.com] On Behalf Of
Ruslan Zakirov
Sent: 12 June 2012 18:54
To: Mark Collins
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Callbacks not working
Have you cleaned the mason cache?
On Tue, Jun 12, 2012 at 6:45 PM, Mark Collins m...@westgateit.com wrote:
Ruslan
Hi all,
I'm trying to get a callback working that hides the system updates in a tickets
history, but nothing is happening.
I've placed the callback in
/opt/rt/local/html/Callbacks/Westgate/Tickets/Elements (it's call ShowHistory),
and the callback code just isn't running. The callback itself
On Tue, Jun 12, 2012 at 6:29 PM, Mark Collins m...@westgateit.com wrote:
Hi all,
I'm trying to get a callback working that hides the system updates in a
tickets history, but nothing is happening.
I've placed the callback in
/opt/rt/local/html/Callbacks/Westgate/Tickets/Elements (it's call
@lists.bestpractical.com
Subject: Re: [rt-users] Callbacks not working
On Tue, Jun 12, 2012 at 6:29 PM, Mark Collins m...@westgateit.com wrote:
Hi all,
I'm trying to get a callback working that hides the system updates in a
tickets history, but nothing is happening.
I've placed the callback in
/opt/rt
[mailto:ruslan.zaki...@gmail.com] On Behalf Of
Ruslan Zakirov
Sent: 12 June 2012 15:40
To: Mark Collins
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Callbacks not working
On Tue, Jun 12, 2012 at 6:29 PM, Mark Collins m...@westgateit.com wrote:
Hi all,
I'm trying to get a callback
Hi,
I'm using RT 4.04.
I want to make a callback on top of the page that if a CF is empty when
I resolve one ticket
I search in rt-users and I found this one user that do this:
Part 1: Modify.html/Default callback (user submitted a form from
The Basics)
%INIT
# Modify.html/Default
my
Hi;
Re-submitting my Query
Can someone give me few lines on how to use callbacks to customise RT,
I want to add the CreateChildTicket callback as described in the Wiki
but its not working for me, any one have any working Callback that is
willing to share please.
Regards;
Roy
