Hi everybody, I'm searching for a way to change the subject line of incoming emails to RT. My problem is the following: We have a lot of users who are not able to describe their problems in the email body and use only the subject line instead. So I thought about to change the behavior of RT to change the subject line to about 50 characters followed by "[...]". The whole subject line should be displayed again in the ticket body.
Is there a way to achieve my goals? Do I have to change the CreatTeickets.pm? Or made somebody already an extension for it? Thanks in advance and have a nice day! -- View this message in context: http://old.nabble.com/Change-subject-line-for-incoming-mail-tp33107140p33107140.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012