Hi,
I have a problem when I want to change the ticket status from 'open' to
'resolve'.
The idea is:
1.-I create a ticket in a queue and his approval. The ticket status at
now is 'pending of approval'.
2.-I accepted approval, so the ticket status change from 'pending' to
'open'.
3.-At this mo
On Wed, Dec 14, 2011 at 17:43, Daniel Garcia Mejia wrote:
> Phase: Disabled
Your scrip is disabled.
--
Best regards, Ruslan.
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On 14/12/11 15:09, Ruslan Zakirov wrote:
On Wed, Dec 14, 2011 at 17:43, Daniel Garcia Mejia wrote:
Phase: Disabled
Your scrip is disabled.
I put 'TransactionCreate' on the phase but the ticket status (not the
approval, the original) pass from 'pending' to 'open' but NO 'open' to
'resolve
On Wed, Dec 14, 2011 at 17:43, Daniel Garcia Mejia wrote:
> I suppose that 'Global template:Resolve' change the status of the ticket
> when the ticket change the status.
You suppose wrong. Templates don't and shouldn't change objects. It's
job for scrips' actions and you need one that changes sta
On 14/12/11 15:31, Ruslan Zakirov wrote:
On Wed, Dec 14, 2011 at 17:43, Daniel Garcia Mejia wrote:
I suppose that 'Global template:Resolve' change the status of the ticket
when the ticket change the status.
You suppose wrong. Templates don't and shouldn't change objects. It's
job for scrips' a
Hi,
WritingCustomActions on the wiki may give you point to start.
On Wed, Dec 14, 2011 at 20:57, Daniel Garcia Mejia wrote:
> On 14/12/11 15:31, Ruslan Zakirov wrote:
>>
>> On Wed, Dec 14, 2011 at 17:43, Daniel Garcia Mejia
>> wrote:
>>>
>>> I suppose that 'Global template:Resolve' change the s
