Following the information found at http://wiki.bestpractical.com/view/ApprovalCreation, I have a created a queue called "Password Resets" and allow users to place tickets in that queue. An approval request is created in the ___Approvals queue when a new ticket is created in the Password Resets queue. From the Wiki I'm using this code in a template for Password Resets: AdminCC: { my $group_name = 'Group Name'; my $groups = RT::Groups->new( $RT::SystemUser ); $groups->LimitToUserDefinedGroups(); $groups->Limit( 'FIELD' => 'Name', 'OPERATOR' => '=', 'VALUE' => $group_name ); $groups->First->Id; }
Everything is working fine. If I change 'Group Name' in the above code to the name of a group with approvers as members, then they get the email notification and can approve or reject the request. My question is what changes to the above code can I make so that the AdminCC group gets assigned based on the requestor's group membership. Let's say I have Groups A, B, and C and Approval Groups D, E, and F. If a user who is a member of Group A places a ticket in the Password Resets queue, I'd like only Approval group D to get copied as AdminCC and be able to approve the ticket. Does this make sense? Is it even feasible? If not I could always create a different Reset queue for each group and then just deal with that, but I'd like to avoid that if possible. Thanks for any insight you might be able to add. -- View this message in context: http://old.nabble.com/Need-help-with-multiple-approval-groups-tp30012297p30012297.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
