Hi,
In our system we have RT tickets with many answers / comments and sometimes cost several time to open the ticket. Is there any way (in RT_SiteConfig for example) to put a maximum numberof comments / responses display a ticket on screen?
For example,I want a maximum of 20 response/comment per screen. Thanks! Best Regards Dani -- ....................................................................... __ / / Daniel García Mejía C E / S / C A Portals i Repositoris /_/ Centre de Serveis Científics i Acadèmics de Catalunya Gran Capità, 2-4 (Edifici Nexus) - 08034 Barcelona T. (NULL) - F. 93 205 6979 - dgar...@cesca.cat ....................................................................... -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012