Thanks Jan for your help. After messing around with this system for a
few days and not being able to figure it out I don't think its right
for me. This is way too overly complex just for a ticket management
system in my opinion and I'm moving to something more simple. I found
something called OTRS
Hello,
I read most of the manual administration documentation from the wiki
but even then still can't figure out what I'm doing wrong or the
suggested work flow of using RT because things aren't appearing and
showing up the way I'd expect it. I'm using version 3.6.5 and I broke
up my email into
Christopher
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jake Conk
Sent: Thursday, 10 January 2008 11:53 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] A few beginner work flow questions and suggestions
Hello,
I read most of the manual
Of Christopher Short
Sent: Thursday, 10 January 2008 12:27 PM
To: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] A few beginner work flow questions and suggestions
Hi Jake,
You'll need to read up on the Rights system within RT.
When you set up users, you have to tell RT what those users
installation, your normal users
will be privileged.
I hope this helps
Christopher
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jake Conk
Sent: Thursday, 10 January 2008 11:53 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] A few beginner
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jake Conk
Sent: Thursday, 10 January 2008 1:21 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] A few beginner work flow questions and suggestions
Chirs,
Thanks for your brief explanation. Can you
@lists.bestpractical.com
Subject: [rt-users] A few beginner work flow questions and suggestions
Hello,
I read most of the manual administration documentation from the wiki
but even then still can't figure out what I'm doing wrong or the
suggested work flow of using RT because things aren't appearing
